What are the responsibilities and job description for the Call Center Representative position at Confident Marketing Bizz?
Job Title: Call Center Representative
Location: San Antonio, TX
Reports To: Call Center Supervisor
Job Overview
As a Call Center Representative, you will be the frontline of our customer service operations, acting as a vital link between our company and our clients. This role is not just about answering calls; it's about ensuring an exceptional customer experience. You're expected to handle inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
Location: San Antonio, TX
Reports To: Call Center Supervisor
Job Overview
As a Call Center Representative, you will be the frontline of our customer service operations, acting as a vital link between our company and our clients. This role is not just about answering calls; it's about ensuring an exceptional customer experience. You're expected to handle inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
- Answer inbound calls promptly and professionally.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and inquiries efficiently and with empathy.
- Document all customer interactions in our CRM system accurately.
- Assist customers with order placements, changes, and cancellations.
- Stay informed about product updates and company policies to improve service delivery.
- High school diploma or equivalent; bachelor's degree preferred.
- Prior experience in a customer service or call center environment is a plus.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to multitask and navigate various software applications seamlessly.
- Strong attention to detail and organizational skills.
