What are the responsibilities and job description for the Manager Shop Operations position at Confidential Careers?
A well-established transportation company is seeking a Shop Operations Manager to support and lead essential maintenance operations. This role is critical in ensuring the fleet stays compliant, the shop runs efficiently, and all service and parts records remain organized and up to date.
Key Responsibilities
- Manage and process all work orders with speed and accuracy
- Oversee the maintenance schedule, including preventative maintenance and DOT inspections
- Communicate directly with drivers, technicians, and vendors to ensure alignment on service timelines
- Maintain an accurate and organized parts inventory, including ordering, receiving, and labeling
- Support daily technician workflows and coordinate priorities when leadership is unavailable
- Partner with internal teams, including Accounting and AP, to ensure timely and accurate invoice processing
- Ensure that all work is coded and recorded in accordance with company procedures
- Assist with general office support tasks to maintain an efficient and professional shop environment
Success in This Role Looks Like
- Efficient work order and invoice processing
- A clean, well-stocked, and accurately tracked parts room
- Strong communication between drivers, vendors, and technicians
- Proactive scheduling and follow-through on maintenance and inspections
- The ability to spot issues, implement improvements, and keep the shop running smoothly
What You Bring to the Table
- Previous experience in the transportation, logistics, or fleet maintenance industry is preferred
- Excellent organizational skills and a strong attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Strong communication skills and the ability to collaborate with multiple departments
- A self-starter mindset with the confidence to take initiative when needed
Why This Role Matters
Behind every reliable fleet is a well-run shop. This role ensures that maintenance operations are efficient, compliant, and well-documented. If you're someone who thrives on structure, takes pride in accuracy, and can keep a busy operation running seamlessly, this is a valuable opportunity to step into a role that truly makes a difference.
