Director of Environmental Services

Confidential Employer in Buffalo NY -

Directs and manages housekeeping / laundry functions and staff to ensure property resident rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation, OT / PT Gym, Lobby and Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the aesthetics and infection control outcomes of the department. Ensures that standards and procedures are being followed.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Long Term Care Experience and NYSDOH / CMS knowledge preferred.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Maintains strong working relationship with Administration to ensure effective communications for operational issues.

Obtains list of rooms to be cleaned immediately and list of prospective admissions or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Ensures resident rooms, public space and employee areas are cleaned according to operating standards.

Ensures all facility linen and resident clothing is laundered to operating standards.

Ensures compliance with all housekeeping / laundry policies, standards and procedures.

Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds.

Managing Departmental Costs

Supervises and approves the budgeting and ordering of linen and cleaning supplies.

Understands the importance of department’s operation on the overall property goals and educates staff on details as appropriate.

Manages areas of operation to budget by reviewing operating budget worksheets and payroll progress reports.

Keeps the Housekeeping / Laundry team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

Responds to and handles resident concerns effectively.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Empowers employees to provide excellent customer service.

Develops goals and expectations for direct report managers.

Celebrates successes and publicly recognizes the contributions of team members.

Reviews employee satisfaction results to identify and address employee problems or concerns.

Communicates expectations, recognizes performance, and produces desired business results.

Conducting Human Resources Activities

Ensures property policies are administered fairly and consistently.

Ensures disciplinary procedures and documentation are completed according to Standard Operating Procedures (SOPs) and supports the Peer Review Process.

Establishes goals and objectives for all areas of responsibility.

Directs staff to strive for continuous improvement in all areas of responsibility.

Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

Manages employee progressive discipline procedures for areas of responsibility.

Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures employees are treated fairly and equitably.