Collections Specialist

Collections Specialist:

This role is responsible for supporting the Credit/Collections manager and following established credit policies. Key responsibilities include investigating past due customer balances, communicating with customers and internal departments to resolve discrepancies, and updating collection notes in our accounting system, all while providing the highest level of professional service to our customers and internal teams.

The ideal candidate for this role should have at least 1-3 years of previous experience with collections or in an accounts receivable position. The Collections Specialist must have excellent communication, interpersonal and organizational skills, with strong attention to detail. This individual is expected to maintain a positive attitude and willingness to set personal goals within their role.

House: Monday - Friday 8:00am - 5:00pm

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Responsibilities and Duties:

• Review open accounts for needed collection efforts
• Make outbound collection calls in a professional manner while maintaining and improving customer relations
• Identify issues driving account delinquency and discuss them with management
• Contact an average of 35 accounts per day
• Organize a process for follow-up calls
• Keep accurate records and report on collection activity
• Support manager in issuing monthly customer statements
• Process payments within web-based payment portal
• Mail correspondence to customers as needed to request payment on delinquent accounts

Qualifications:

• 1-3 years of relevant experience as a Collection Specialist or similar role
• Knowledge of billing procedures and collection techniques
• Familiarity with laws related to debt collection
• Working knowledge of MS Office
• Experience with Accounting Systems and AR modules
• Excellent communication skills (written and oral)
• Problem solving skills

Benefits:

• Competitive Compensation
• 401k/ 401K Matching- 50% up to 6% after 1 year of employment
• Profit Sharing
• Insurance (Medical, Dental, Vision)- First of the month after 30 days of employment
• Life Insurance
• 9 Paid Holidays
• Vacation/PTO
• Tuition Reimbursement
• Flexible Spending Account
• Employee Assistance Program