Director of Manufacturing Operations

Director, Manufacturing Operations

The company focus is to deliver the correspondence and communication requirements that enables our clients to achieve an exceptional experience. We are a mission-critical extension of our customers with this essential process. We operate out of state-of-the-art facilities. Our benchmark for outstanding service has always been to be the best in our industry. The critical communication and daily touchpoints that repeatedly occur with our customers create the lifeblood of loyalty and growth that are earned each day.

Having been recognized as a Best Place to Work for the last several years, we pride ourself on providing a safe, engaging, high energy environment that allows our employees to thrive. We know that a strong, positive workforce is the key to a successful workplace and ultimately a positive customer experience.

We seek highly qualified candidates for the role of Director of Manufacturing Operations.

As a prospective candidate, you are expected to carefully read this job description and eliminate yourself from the candidate pool if the duties and responsibilities are not a good match for you.

POSITION OVERVIEW:

The Director of Manufacturing Operations provides hands-on leadership and management to ensure operating execution and efficiency in achieving the highest levels of customer satisfaction. He/she is responsible for managing a multi-site plant operation and delivering superior customer satisfaction by driving results and exceeding expectations in the key areas of production planning and execution, material and facility management, budgeting, compliance, safety programs, and people management. The Director of Manufacturing Operations is an integral part of the senior management team and will be expected to develop productive working relationships across the business. We are a demanding, customer-centric environment and we expect our senior operations leader to be “all-in,” disciplined yet engaging, into and understands the details of the business, maintain, and exhibit a 24x7 ownership mindset, and always put the customer above all. Strong people leadership skills are a must as we continue to grow and build a top performing team!

DUTIES AND RESPONSIBILITIES:

• Take ownership and accountability for all aspects of the day-to-day operations of the business, ensuring all work is processed with 100% accuracy and timeliness to established Service Level Agreements (SLAs). Ensure priorities and accountabilities are established and achieved by individuals and production units through hands-on oversight and communication.
• Promote and manage all facets of the Safety and Compliance program ensuring an impeccable and environmentally sound workplace.
• Define and execute a cohesive organizational plan that optimizes the use of available resources across all functional areas with an emphasis on cross utilization, multi-device/function cross training. Execute required certifications when and where necessary.
• Develop, implement, and manage, in partnership with Human Resources, the following key initiatives/programs:
• The enterprise performance management system.
• Training and development programs for all positions.
• An enterprise employee satisfaction system.
• A best-in-class recruitment and new employee on-boarding process.
• Achieve Best Places to Work in Maine designation.
• Personally identify and implement a continuous list of process improvement opportunities over all functional areas of responsibility through a detailed understanding and accounting of corrective action opportunities (process failures).
• Implement and facilitate a Production/Resource Planning Process to ensure On-time/accurate delivery and accountability for all established Service Level Agreements (SLAs).
• Be engaged/participate/provide appropriate oversight in all new customer On-Boarding events ensuring flawless operational implementation.
• Establish and manage a Material Management/Vendor Management Program. Develop a detailed understanding of performance expectations and relationships with all vendors/partners ensuring optimal cost, quality, and service delivery.
• Organizational Approach/Resource Planning: Develop a detailed organization and resource plan that provides a baseline understanding of our requirements to achieve our company plan objectives with accountability and responsibility around executing and improving upon all job functions.
• Management Process Participation, Engagement, and Measurement. Being proficient and comfortable with managing up, down, and across the organization.
• Responsible for the maintenance, upkeep, and organization of the physical plant.

POSITION REQUIREMENTS AND QUALIFICATIONS:

• 10 years of experience in production operations management.
• Proven record of success in hands on/directly managing a large scale, multi-site production environment.
• Success in improving various aspects of operations and production including, quality assurance, project turnaround, and cost efficiencies.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Demonstrated ability to lead and manage change in a positive and inclusive manner and work effectively with a diverse employee population including day to day engagement with recruiting, hiring, and managing staff at all levels of the production and operations organization.
• Demonstrate sound judgement, strong analytic skills, and a commitment to world-class service.
• Team-oriented, collaborative individual with the ability to be self-directed.

EDUCATION: Bachelor’s degree or equivalent professional experience.

COMPENSATION: A competitive compensation package including base salary, bonus, and full benefits package will be offered.