What are the responsibilities and job description for the Operations Manager position at Confidential Jobs?
Currently seeking a high energy individual to fill an Operations Manager position in Washington, DC.
Daily Tasks :
- Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates while providing a productive and motivating working environment.
- Administrative - Perform administrative tasks, provide volumes / billing inputs to one-up Manager, and other assigned duties in a timely manner. Ensure adherence to company policies and guidelines, safety & security procedures.
- Quality / Workflow compliance - demonstrate commitment and enthusiasm and utilization of quality tools to drive SLA attainment and exceed client expectations. Ensure service levels are clearly communicated and understood. Develop a deep bench of talent by focusing on performance management and succession planning.
- Coaching & counseling - create a positive atmosphere of professionalism and support. Provide honest and timely verbal and written feedback to employees; address performance issues with directness and sensitivity with guidance from manager and human resources.
- Personnel Management - Performs all functions in HR Access to include time and payroll authorization. Duties also include acquiring top talent through direct involvement in the interview, hiring and on-boarding process; termination authorization, annual reviews and merit increase actions, with approval from HR and / or one-up manager.
- Utilizes technology to perform tasks efficiently and demonstrates the ability to communicate effectively both orally and written.
- Position may require Site Supervisor to perform site activities due to unanticipated volume increases, staffing coverage issues and / or special project needs requested by clients.
- Track required metrics to measure success and develop strategies to improve the experience that we deliver to our customers
- Serve as central point-of-contact to local customer management and other leadership partners
Required Experience :
Preferred Qualifications :
Undergraduate degree preferred
