What are the responsibilities and job description for the Service Manager position at Confidential Jobs?
We are seeking an experienced and customer-focused Service Manager to oversee our service operations. The Service Manager will be responsible for leading the service team, ensuring exceptional customer satisfaction, managing service-related budgets, and implementing strategies to enhance service quality and efficiency. This role requires a combination of leadership, problem-solving, and technical knowledge to deliver outstanding support to customers.
Key Responsibilities
- Supervise, train, and motivate the service team, ensuring high performance and professional growth.
- Monitor staff performance and provide constructive feedback, coaching, and development plans.
- Oversee day-to-day service operations, ensuring compliance with company standards and policies.
- Ensure a high level of customer satisfaction by managing service inquiries and resolving complaints promptly.
- Serve as the primary point of contact for escalated customer issues and ensure timely resolutions.
- Track key financial metrics and report regularly to senior management.
- Stay updated on industry best practices, emerging technologies, and customer service trends.
- Ensure the team adheres to all relevant safety and compliance regulations.
- Conduct regular safety training and audits to maintain a safe working environment.
Required Qualifications
