Customer Service Representative

· Entering orders placed by customers within 24 hours of receiving PO

· Proactively recommend updated products to customers to increase customer satisfaction and improve transactions profitability.

· Facilitator for Production Control to ensure production schedule maintained, orders expedited as necessary, past due issues communicated.

· Double check others orders as assigned

· Determine customer requirements and expectations in order to recommend specific products and solutions

· Recommend alternative product, newer technology or competitor equivalent based on cost, availability or specifications

· Educate customers about terminology, features & benefits of products in order to improve product related sales and customer satisfaction

· Present price, delivery, credit and freight terms in accordance with standard work instructions, written or verbal.

· Retrieves messages from voice mail and forwards to appropriate personnel

· Answers incoming telephone calls, determine purpose of callers, and forwards calls to appropriate personnel or department

· Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable

· Answers questions about organization and provides callers with address, directions, and other information

· Welcomes visitor access and issues passes

· Updates appointment calendars

· Receives, sorts, and routes mail, and maintains and routes publications

· Maintains fax machines, assists users, send faces, and retrieves and routes incoming faxes

Performs other clerical duties as needed, such as filing, photocopying, and collating

Education and Experience:

· A high school diploma or GED

· No experience necessary

Physical Working Conditions:

Job may require lifting light weight objects (1 to 10 pounds) with no repetitive bending or stooping. Occasionally lift average weight objects (1 to 10 pounds).

Working Environment:

Regular exposure to favorable conditions such as those found in a normal office.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Manufacturing: 2 years (Preferred)
• Customer Service: 2 years (Preferred)
• Data Entry: 2 years (Preferred)

Ability to Relocate:

• Elkhart, IN 46514: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $45,000