Community Manager

Job Title: Community Manager
Location: Chicago, IL
Status: Full-Time, Exempt
Supervisor: Area Manager, Senior Area Manager, Regional Manager, Regional Director

Benefits:
At our company, we offer a competitive compensation package, which includes:

• Company-paid health insurance for employees (individual coverage)
• Paid vacation and sick time
• Paid company holidays
• Life insurance
• Employee discounts

Position Overview:

We are seeking a dynamic and driven Community Manager to lead and oversee the daily operations of our luxury property. The Community Manager plays a pivotal role in ensuring the optimal performance of the property through effective management, marketing, and customer service. This position will be responsible for maintaining high occupancy levels, controlling operational costs, and enhancing the resident experience in a luxury property located in the heart of Downtown, Chicago. We're looking for not just a leasing and sales expert but a team member that lives and breathes property management.

Key Responsibilities:

• Operational Leadership: Optimize net operating income (NOI) through efficient cost control and budget management.
• Marketing & Leasing: Develop and implement effective marketing plans to maintain high occupancy levels. Stay up-to-date with market conditions and competitive pricing strategies.
• Team Development: Lead and mentor an on-site team, ensuring consistent staff training, development, and performance management.
• Resident Experience: Provide exceptional service to residents, addressing their concerns and fostering a sense of community.
• Safety & Compliance: Ensure the community's safety, security, and compliance with all relevant laws and regulations. Oversee property inspections and enforce operational standards.
• Vendor Management: Schedule and coordinate vendor services to ensure units are move-in ready and maintain property cleanliness. Maintains unit renovation schedule in conjunction with Maintenance Supervisor.
• Reporting & Analysis: Submit timely operational and financial reports to the Regional Manager. Analyze market trends and conduct market surveys to inform business decisions, including maintaining expert bill pays, accruals, reclasses, and variance reports.

Essential Skills & Qualifications:

• Leadership & Communication: Strong leadership skills with the ability to motivate and develop a high-performing team. Excellent communication and interpersonal skills to effectively manage residents, vendors, and staff.
• Time Management & Organization: Strong administrative, organizational, and time-management skills, with the ability to handle multiple priorities.
• Sales & Customer Service: A strong sales background with the ability to close leases and a customer-focused mindset.
• Problem-Solving: Ability to handle high-pressure situations and resolve issues quickly and professionally.
• Industry Knowledge: In-depth knowledge of property management, state fair housing laws, and industry standards.
• Technology Proficiency: Intermediate knowledge of MS Word, Excel, Outlook, and property management software (e.g., Yardi, Voyager, LRO, Entrata).

Physical Demands:

• Regularly required to sit, stand, walk, talk, hear, and use hands and arms for extended periods.
• Occasional climbing and ability to detect auditory and visual alarms.
• Ability to work at a computer and on the phone for extended periods.
• Availability to work flexible hours, including evenings, weekends, and holidays as required.

Educational & Professional Requirements:

• Education: High school diploma or equivalent required.
• Certifications: CPM, CAM, RMP, or CMCA certifications are preferred, but not required.
• Experience: At least two years of experience as a Community Manager in the multifamily industry in a downtown market.

Commitment to Professional Development:

• Our company is committed to supporting the growth of our team members. We encourage ongoing learning and career development through company-sponsored education programs.

Equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Holidays
• Weekends as needed

Ability to Commute:

• Chicago, IL 60654 (Preferred)

Ability to Relocate:

• Chicago, IL 60654: Relocate before starting work (Preferred)

Work Location: In person

Salary : $80,000 - $100,000