What are the responsibilities and job description for the Landscape Maintenance Account Manager position at Confidential Posting?
POSITION SUMMARY:
We are seeking a highly motivated, customer service and detail-oriented Account Manager to join our team. As a Account Manager, you will be crucial in building and maintaining relationships with current and prospective clients. The account manager will be expected to manage a book of business and sell additional work to existing clients. This position reports directly to the Branch Manager and is responsible for managing a book of business at a minimum of $1 Million.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Act as the primary point of contact between the company and the client
- Develop and maintain strong relationships with the client
- Communicate with clients to thoroughly understand their needs, interests, and specific project requirements
- Facilitate production to ensure projects meet expectations and are delivered on time
- Review quality of service, assessing site conditions, and suggest improvements to client and/or production
- Maintain communications with internal personnel to ensure efforts are in line with objectives
- Identify prospective clients and take on new leads to help grow sales
- Effectively negotiate details of contracts and payment terms
- Maintain relationships with clients, including following up after projects have been completed
- Perform other duties as needed including snow and ice management as assigned
EDUCATION & EXPERIENCE QUALIFICATIONS:
- Minimum of a high school diploma or GED. Bachelor’s degree in business or a related field preferred.
- 5 years of experience in operations, customer service, customer relations, or related field.
- Experience in Aspire Landscape Operating System preferred.
SKILLS & ABILITIES QUALIFICATIONS:
- Proven track record of success in landscape account management & sales
- Effective verbal and written communication skills.
- Knowledge and understanding of standard landscape industry standards and practices.
- Excellent at customer relationship management.
- Knowledge of landscape industry and/or sales software experience preferred.
- Proficient in Microsoft Office, specifically Excel and Word.
- Ability to communicate with clients, colleagues, and workers effectively and respectfully.
- Cooperative and able to work in a team environment.
- Flexibility to work in a constantly changing environment focused on improvement.
- Demonstrated ability to communicate and motivate customers.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Overtime
Experience:
- Landscape maintenance: 2 years (Required)
- Account management: 2 years (Required)
Work Location: On the road
Salary : $60,000 - $70,000
