What are the responsibilities and job description for the Technical Support Intern position at Confidential Posting?
At Majestic Steel, every coil, every sheet, every team member matters! We are seeking a Technical Support Intern to join our team! The Technical Support intern will assist in responding to helpdesk requests, basic troubleshooting, and special projects. You will play a key role in supporting technology, making a meaningful impact on Majestic Steel’s daily operations.
Why Work With Us:
- Schedule: Hybrid, up to three days a week onsite, Monday – Friday, 8:00 am – 5:00 pm
- Technology Offerings: Gain proficiency with modern technologies, including cloud-based platforms (Azure), cybersecurity tools, Active Directory, Entra ID (Azure AD), Intune, Slack, Zoom, VMware, Veeam, Microsoft 365, and Okta
- Professional Growth: Enhance your skills with hands-on experience in a corporate IT environment
What You Will Do:
- Respond to Helpdesk Requests: Provide first-level support to local and remote associates, aiding in resolution of technical problems.
- Troubleshoot: Support troubleshooting efforts for hardware, software, printer, mobile device, and network connectivity issues under supervision.
- Documentation: Maintain accurate records of support requests and resolutions within the helpdesk ticketing system
- Support Team Efforts: Work collaboratively on large-scale deployment and configuration of new laptops and desktops, upgrading to Windows 11, and complete additional job-related responsibilities as assigned
Who We Are Looking For:
- Experience: Current student pursuing a degree in Information Technology or related field, familiarity troubleshooting and support of Windows 10/11 and Microsoft 365 applications
- Skills & Abilities: Professional and friendly demeanor, ability to clearly communicate technical information to non-technical associates; detail oriented, strong problem-solving skills with a commitment to learning
- Additional: Must be able to lift up to 50 pounds, and work efficiently in office, remote and warehouse settings
What Makes You Stand Out:
- Prior experience or internships in an IT support environment.
- Basic understanding of mobile device support (iOS, Android)
- Genuine passion for technology and strong enthusiasm for continuous learning and professional growth.
At Majestic, we are committed to creating an inclusive environment where diverse voices are welcomed from associates throughout the entire organization. We have an inclusive culture, where all associates are respected; where different viewpoints, thoughts, and ideas are encouraged and embraced. Majestic is proud to be an equal opportunity employer.
