What are the responsibilities and job description for the Automotive Service Director position at Confidential?
We're an award winning, family owned, customer focused automotive dealer group looking for a Service Director to operate a high-volume service department in the Tri-Cities area of East Tennessee.
What You'll Do:
- Hire, effectively train, and supervise all service department personnel
- Create and exceed objectives for the department, to include an annual operating budget and marketing plan
- Maintain high Customer Service Index rating by handling customer complaints immediately and appropriately
- Match customer requirements and concerns to various service options
- Ensure the customer remains informed and updated throughout the service process
- Maintain customer follow up system to encourage repeat and referral business
- Comply with manufacturer, federal, state, and local regulations for the department
- Continue education of new products, features, and accessories
- Work closely with the Fixed Operations Director
- Demonstrate a positive attitude consistent with dealership culture
What You'll Bring:
- 3-years related automotive dealership experience
- Flexibility and composure in a fast-paced environment
- A focus on providing excellent customer service
- The desire to build and support a top performing team
- Excellent communication and relationship building skills
- An ability to work well in process-driven environments
- Organized and detail-oriented mindset
Compensation and Benefits:
- Your compensation will be driven through an aggressive commission structure and will also offer guaranteed income.
- Your benefits package will include medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness reimbursements.
Job Type: Full-time
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Days:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $100,000 - $150,000
