What are the responsibilities and job description for the Bilingual Dental Receptionist position at Confidential?
Join a Dynamic, Passionate Team of Professionals!
Are you looking for an exciting opportunity to grow your career while working in an environment where you’ll be surrounded by motivated, energetic professionals who truly love what they do? Our team is passionate about creating a positive experience for every patient, and we’re seeking an individual who shares that commitment to excellence.
We offer an amazing culture, supportive leadership, and a close-knit, driven team that supports each other every step of the way. If you can demonstrate the right attitude, strong background, and a true passion for customer service, we want to hear from you!
What We Offer:
- Competitive salary and benefits package
- Generous vacation time to recharge
- A supportive, energetic, and passionate team
- Opportunities for career growth and advancement
- A positive, thriving work environment where you’ll be valued
- The chance to be part of something special and make a difference in people’s lives!
Responsibilities:
- Collaborate closely with the doctor to ensure patients understand their treatment plans and why they are necessary
- Provide excellent customer service by answering calls, emails, and patient texts promptly and professionally
- Collect patient balances, co-insurance, and/or deposits
- Document all patient interactions, both verbal and in-office
- Present financial options and schedule patients’ next appointments
- Follow up on treatment plans, including prior approvals, medical clearances, and post-op care
- Ensure accuracy of legal clinical documents
- Deliver WOW service to each and every patient—your dedication will be recognized!
Qualifications:
- Passion for dentistry and helping others
- At least 1 year of experience as a dental treatment coordinator is preferred, but we are open to training candidates who are bilingual in Spanish
- Excellent typing skills and the ability to navigate computer software confidently, with knowledge of Google Sheets or Excel
- Strong understanding of dental insurance, waiting periods, and limitations
- Problem-solving skills and a proactive attitude
- A friendly, outgoing personality—this is a must!
- Ability to clearly explain treatment plans, financial options, and account details to patients
- Strong math skills to assist with financial calculations
- Enthusiasm for setting and achieving goals
- Must be available to work evenings and weekends—please apply only if you're able to work during these hours
Ready to Join Our Team? If you're ready to make a real impact and grow with an amazing team, apply today! We look forward to reviewing your resume and seeing how you could contribute to our fantastic team!
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Dependent health insurance coverage
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Medical Specialty:
- Urgent Care
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Dental: 2 years (Required)
Ability to Relocate:
- Wilmington, NC 28401: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $25
