What are the responsibilities and job description for the Call Center Customer Service Representative position at Confidential?
We are a leading provider of top-tier janitorial services to high-end clients, and we seek a talented Temporary FT-Client Solution Center Representative to join our team in Miami, FL.
Job Summary:
The Client Solutions Center Representative plays a vital role in our 24/7 Client Solutions Center by managing work order administration and handling inbound calls during the 1st shift. This in-office position is based at our headquarters in Miami, FL, and requires excellent communication skills, strong attention to detail, and the ability to work independently in a fast-paced environment. The representative will service our clients during typical business hours, working Monday through Friday from 9:00 am to 5:00 pm EST.
Why You’ll Love Working With Us
- We are an industry leader offering stability and growth opportunities
- Recognition and Professional Development Programs
- An Equal Opportunity Employer --- M/F/D/V
Requirements:
Communication Skills:
- Excellent phone etiquette and professional verbal and written communication skills.
- Strong customer service orientation with a commitment to providing positive client experience.
Technical Proficiency:
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Ability to quickly learn and navigate multiple software platforms and systems.
Attention to Detail & Multitasking:
- Exceptional attention to detail with the ability to manage multiple tasks simultaneously.
- Strong organizational skills and the ability to prioritize in a fast-paced environment.
Independence & Flexibility:
- The ability to work independently with minimal supervision while maintaining productivity and quality standards.
- Willingness to work flexible hours and provide coverage during business-critical times.
Preferred Qualifications:
- Experience in a customer service or call center environment.
- Familiarity with work order management systems or service dispatch platforms.
- (3 ) years of relevant experience
- Associate’s degree
Work Environment:
- This is an in-office position based at our headquarters in Miami, FL.
- Must thrive in a dynamic, fast-paced environment while maintaining accuracy and efficiency.
Responsibilities:
Call Management:
- Answer, direct, and relay inbound calls, messages, and email messages promptly and professionally
- Provide timely responses to client inquiries and service requests
Work Order Administration:
- Monitor, create, and dispatch work tickets across multiple software platforms and applications.
- Accurately enter and update work order information and inspection data in real-time.
- Ensure timely follow-up and closure of work tickets while maintaining detailed records.
Client and Operational Support:
- Collaborate with Operations teams to address and resolve service concerns efficiently.
- Assist Operations in meeting Key Performance Indicators (KPIs) through proactive support and communication.
Administrative Duties:
- Provide essential administrative support, including generating and distributing status reports to track work order progress.
- Support billing and invoice verification processes to ensure accuracy and timely processing.
- Review, correct, and verify data entries to maintain data integrity.
Flexibility and Availability:
- Be available for on-demand shift coverage as needed during the week.
- Adapt to changing priorities and contribute to a collaborative team environment.
