What are the responsibilities and job description for the Client Care Coordinator/Scheduller position at Confidential?
Overview
We are seeking a dedicated and detail-oriented Customer Care Coordinator to join our team. In this role, you will be the first point of contact for our patients, ensuring a positive experience while providing essential administrative support within a Home Healthcare office environment. Your ability to communicate effectively and manage various tasks will be crucial in maintaining our high standards of patient care.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out processes.
- Schedule appointments and manage the calendar for healthcare providers.
- Answer phone calls and respond to inquiries regarding services, procedures, and insurance.
- Maintain accurate patient records and ensure compliance with medical terminology standards.
- Collaborate with medical staff to facilitate smooth operations within the office.
- Handle administrative tasks such as filing, data entry, and managing correspondence.
- Assist with billing inquiries and insurance verification as needed.
- Ensure the office environment is welcoming and organized for patients.
Requirements
- Previous experience in an office setting, preferably in a Home Care office.
- Strong understanding of medical terminology is highly desirable.
- Excellent communication skills, both verbal and written.
- Proficient in using office software and electronic health record systems.
- Ability to multitask effectively while maintaining attention to detail.
- A compassionate approach to patient care and customer service.
- Strong organizational skills with the ability to prioritize tasks efficiently.
Join us as a Customer Care Coordinator where you can make a difference in the lives of our patients while growing your career in a supportive environment.
Job Types: Full-time, Part-time
Pay: $21.34 - $22.13 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $21 - $22
