What are the responsibilities and job description for the Client Relations Coordinator position at Confidential?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, ensuring customer satisfaction, and taking good notes. The ideal candidate will possess strong communication skills and a passion for helping others.
Responsibilities
- Respond to customer inquiries via phone, email, and in person in a timely and professional manner.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
- Perform data entry tasks accurately to maintain up-to-date customer records and schedules.
- Engage in outbound calling to follow up on customer inquiries or provide additional support.
- Demonstrate excellent phone etiquette while interacting with customers.
- Handle cash transactions and maintain accurate cash handling procedures within the office environment.
- Collaborate with team members to improve service processes and enhance customer experience.
Skills
- Strong customer service skills with a focus on client satisfaction.
- Proficient in data entry with attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to analyze information effectively to resolve customer issues.
- Experience in sales is a plus, contributing to upselling opportunities during interactions.
- Familiarity with computerized systems for managing customer information and inquiries.
- Previous experience in an office setting is preferred but not required.
Join us in delivering outstanding service and making a positive impact on our customers' experiences!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- On-the-job training
- Paid time off
- Parental leave
Shift:
- Day shift
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Darby, MT 59829 (Required)
Ability to Relocate:
- Darby, MT 59829: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $16
