Client Services Manager

We have an excellent opportunity for an experienced Client Service Manager *to come grow with our team in Pittsburgh, PA!!*

We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match.

The Client Service Manager (CSM) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all policies.

The Manager will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships.

What you will do:

Daily Operations:

• Lead and manage daily lockbox processing activities
• Responsible for achieving contractual business results
• Provide leadership over daily production results
• Tracking programs to monitor departmental goals and provide trend analysis to management
• Ensure adherence to company quality standards and continuous improvement initiatives
• Hold weekly team meetings/Huddles
• Enable Change - Takes action to drive change and innovation that will transform our business
• Takes personal ownership to deliver results. Empowers and trusts others in decision making
• Succession planning is critical to success
• Lead by example

Client Service:

• Ensures that required system performance, turnaround time, and service levels are achieved

Act as an escalation point for the Client Service team

• Maintain/update comprehensive process documentation to support operational transparency and consistency

Incident Reporting:

• Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues

Testing and Analysis:

• Conduct regression testing to ensure system stability post-changes, when called upon

What we need from you:

• 3 years of related management/supervisory experience.
• A positive and professional attitude with a willingness to go above and beyond for our customers.
• Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc.
• To be able to work both independently and being able to perform with minimal direction.
• Previous management/ supervisor experiences overseeing 15-30 employees.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Strong integrity, and solid business ethics.

Physical Demands:

• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Work Location: In person

Salary : $80,000 - $90,000