What are the responsibilities and job description for the Client Support Manager position at Confidential?
Are you an exceptionally organized and detail-oriented professional with a knack for customer service? We are a boutique bookkeeping firm seeking a Client Support Manager to ensure smooth client communication, represent the company at Greater Nashua community events, and provide top-tier support.
Key Responsibilities:
- Triage incoming emails—sort, organize, and identify client questions that require attention.
- Summarize client inquiries and present them concisely to the owner for review.
- Craft warm, professional responses using ChatGPT and personal judgment to ensure timely and pleasant client communication.
- Represent The Company at community events, such as Chamber of Commerce meetings, Rotary lunches, and other business networking gatherings.
- Monitor follow-ups and outstanding requests to keep client interactions seamless.
- Assist with administrative tasks as needed to support operations.
What We’re Looking For:
- Exceptional attention to detail—mistakes can have financial consequences, so accuracy is key.
- A polished, professional, and warm communication style—you will be the friendly voice of The Company.
- Strong organizational skills to manage high email volume efficiently.
- Comfort and confidence in representing the company at networking and business events.
- Ability to learn and adapt quickly to bookkeeping software and processes.
- Patience and professionalism in handling client interactions.
Why Join Us?
- Work closely with an expert bookkeeper and gain exposure to the bookkeeping process.
- Opportunity to grow into a larger role within the company.
- Network with business leaders in the Nashua community.
- Flexibility and a supportive work environment.
If you’re a proactive problem-solver who thrives in a fast-paced environment, we’d love to hear from you!
NH Residency is required. A valid driver's license, automobile, and proof of automobile insurance is required because you will be required to attend community events throughout greater Nashua. These will occur approximately once per week. You will be reimbursed for mileage and all business-related expenses incurred while attending community events (including meals).
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 5 – 15 per week
Schedule:
- 4 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Public relations: 2 years (Preferred)
Language:
- Spanish (Preferred)
Location:
- Nashua, NH 03064 (Preferred)
Ability to Commute:
- Nashua, NH 03064 (Preferred)
Willingness to travel:
- 25% (Preferred)
Work Location: Hybrid remote in Nashua, NH 03064
Salary : $20 - $25
