What are the responsibilities and job description for the Clinic Operations Manager position at Confidential?
Job Overview
We are seeking a dedicated and experienced Office Manager to oversee the daily operations of our clinic. The Office Manager is responsible for organizing and coordinating administration duties and office procedures. This role creates and maintains a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety. Ultimately, the Office Manager supervises the office team and ensures the smooth running of the office to help improve company procedures and day-to-day operations. This position will work collaboratively with the team to deliver the highest quality services to our clients and their families.
What You’ll Do:
- Oversee team member scheduling: including track patient availability, track employee availability, and track important variables for scheduling (medical needs, specific training for staff needed, severity of patient, ability of employee).
- Cover breaks and lunches with set scheduling [Manage callouts and PTO for employees (related to schedule only). Manage callouts and coverage needs for patients (related to schedule only)].
- Manage Grievances (phone calls and in person).
- Manage new employee schedule (review new hire weekly schedule and confirm with HR that we have technology, space, and management (non-HR) point of contact for first day in place and scheduled).
- Meets site adherence to policies and procedures
- Demonstrates ability to communicate clearly, both orally and in writing, to ensure understanding by all affected individuals.
- Complies fully with all medical records and information privacy regulations, local, state, and federal.
- Single Case Agreement Management administration.
- Maintains consistent alignment with our mission.
- Demonstrates ability to regularly change priorities to accomplish all critical tasks and responsibilities.
- Participates regularly in staff meetings.
- Performs other special projects and duties as necessary and requested.
- Maintains continually updated knowledge of all aspects of client service and best practices.
- Comfort with public speaking (e.g., community meetings).
- Strong organizational skills, careful about details, thorough in completing tasks, ability to meet deadlines, and persistent in pursuit of goals.
- The ability to use sound and accurate judgement and think creatively to resolve complex problems and the ability to multi-task under tight deadlines.
- Works collaboratively and productively within and across the department.
- Completes all work responsibilities with very high accuracy and without constant supervision.
Who You Are:
- Minimum of 2 years of administrative experience within a highly professional environment.
- High school diploma with further education preferred on administrative topics from an accredited university or educational institution.
- Previous experience within a healthcare environment.
- Professional scheduling experience is required.
- Experience in behavioral health a plus.
- Comfortable with changing priorities in a fast-paced environment.
- Ability to manage multiple projects and priorities simultaneously.
- Ability to work independently, pay attention to detail and meet established deadlines.
- Demonstrated ability to ensure adherence to ethical and legal compliance programs.
- Excellent written and oral communication skills.
- Proficient in the use of Microsoft Office including, Word, Power Point, Excel and Outlook.
- Demonstrated ability to relate to and work with diverse backgrounds, human capabilities and limitations, and cultures.
Benefits Package:
- Pay range between $25/hr - $27/hr
- Working environment that is collaborative
- Health Benefits (Medical, Dental, Vision and Life Insurance)
- Paid time off, paid sick time, and 8 holidays observed
- 401K
- Short-term disability
- Opportunities to grow and learn professionally
- Ongoing training and professional development
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $24 - $26
