Clinical Operations Manager

Position Overview:
The Clinical Operations Manager is a Registered Nurse and a vital team member responsible for overseeing the delivery of professional clinical care, ensuring operational excellence, and building trust and respect among employees, healthcare providers, administrative staff, and key stakeholders. This role requires a strong commitment to delivering exceptional care and service to our clients, the company’s greatest asset.

The Clinical Operations Manager plays a pivotal role in supporting the nursing team and ensuring clients receive comprehensive, compassionate care tailored to their physical and psychosocial needs. Additionally, the role supports the company’s sales and marketing initiatives by enhancing the value and excellence of the brand.

This is an in-person Monday through Friday position that does not offer a remote option.

Company Overview:
As a premier long-term home care provider in the New York Metropolitan market, the Company is committed to setting the highest standards in the industry. The Clinical Operations Manager supports this mission by ensuring optimal clinical care and oversight for patients, working collaboratively across departments to address patient needs and enhance care delivery.

Key Responsibilities:

• Collaborate with the Director of Operations and other team members to address barriers to care and meet clinical objectives.
• Support the nursing team with clinical documentation, including reviewing daily shift reports and problem-solving care issues.
• Conduct clinical documentation audits to ensure compliance with state regulations.
• Plan and lead quarterly QAPI meetings to maintain regulatory standards.
• Perform remote client management tasks, including caregiver orientations and client check-ins.
• Identify and coordinate clinical and community resources to meet client and family needs.
• Conduct clinical skills training and exams for RN, LPN, and HHA hires as required.
• Demonstrate advanced clinical competencies, including assessment, problem-solving, and critical thinking.
• Prioritize tasks effectively based on urgency and importance to meet client needs promptly.
• Deliver services with a holistic, client-centered approach that reflects empathy, compassion, and integrity.

Qualifications:

• Bachelor of Science in Nursing required; Master’s degree preferred.
• Minimum 5 years of nursing experience required.
• Minimum 2 years of Critical Care experience strongly preferred.
• Home care experience strongly preferred.
• Active, unencumbered RN license in New York State.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent verbal and written communication skills, including the ability to engage effectively with high-profile clients.
• Experience with secure online charting systems and precise documentation.
• Professional demeanor with respect for privacy and confidentiality.
• Empathy, integrity, and a commitment to the company’s mission and values.
• Proven ability to work collaboratively and positively within a team.

Desired Attributes:

• Exceptional organizational and time-management skills.
• Positive attitude and the ability to build trust with colleagues and clients.
• Commitment to clinical distinction and operational excellence.

Job Type: Full-time

Pay: $130,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Do you have a minimum of 5 years of nursing experience?
• Please describe home care experience - while not required, candidates with experience will be prioritized.

License/Certification:

• RN License in NY, including a BSN (Required)

Work Location: In person

Salary : $130,000 - $140,000