What are the responsibilities and job description for the Customer Experience Coordinator - Retail position at Confidential?
About the Company - We are a Fortune 500 company seeking passionate Associates who are ready to collaborate and bring their best every day!
Key Responsibilities:
Team Management & Training:
- Supervise and coordinate the activities of cashiers, membership associates, and online pickup staff.
- Develop and manage team schedules, ensuring adequate coverage at all times.
- Conduct on-the-job training for new team members and provide ongoing development.
- Facilitate weekly team meetings to review performance and share updates.
- Support performance evaluations, address team conflicts, and mentor high-potential employees.
Customer Service & Member Relations:
- Act as the primary contact for escalated customer concerns across all service areas.
- Ensure prompt, courteous service is delivered to customers, whether in-store or through online pickup.
- Process membership applications, renewals, and educate customers on membership benefits. Conduct random audits of tax-exempt status approvals.
- Organize and coordinate member appreciation events and activities.
Operations Management:
- Oversee cash handling, register management, and ensure the accuracy of daily financial transactions.
- Manage inventory levels for front-end and online pickup services, coordinating with other departments as necessary.
- Supervise online pickup fulfillment operations, ensuring order accuracy and timely pickup.
- Resolve operational issues that may arise within front-end or online pickup areas.
We offer competitive pay along with performance-based bonus awards and a range of benefits designed to support your overall well-being—mind, body and wallet.
Health Benefits:
•Medical, Vision, and Dental Coverage: Comprehensive plans to keep you and your family healthy.
• Financial Benefits: 401(k): Plan to help you save for your future.
• Stock Purchase Program: An opportunity to invest in the company you’re helping to grow.
• Company-Paid Life Insurance: Financial protection for you and your loved ones.
• Paid Time Off Benefits: PTO (including sick leave): Time to recharge and take care of personal matters.
• Parental Leave: Support for new parents during this important life stage.
• Bereavement Leave: Compassionate leave during difficult times.
• Jury Duty and Voting: Encouragement to fulfill civic duties without penalty.
Equal Opportunity Statement - Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
