What are the responsibilities and job description for the Customer Service and Sales Representative position at Confidential?
Located in Redding, CA, our company is a dynamic and growing business dedicated to providing exceptional products and services to our valued customers. We are committed to delivering top-notch solutions while maintaining a strong focus on customer satisfaction. As we continue to expand, we are looking for motivated and enthusiastic Sales and Customer Service Representatives to join our team.
At our company, we foster a collaborative and supportive work environment where employees are encouraged to grow and thrive. We pride ourselves on building strong relationships with both customers and team members, ensuring that every interaction is positive, professional, and effective.
Key Responsibilities:
- Deliver exceptional customer service experiences within our retail environment, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.
- Cultivate positive relationships with retail customers by actively listening to their concerns, empathizing with their needs, and providing timely and effective solutions.
- Collaborate with cross-functional retail teams to escalate and resolve complex customer issues, ensuring a seamless shopping experience.
- Utilize product knowledge and company resources to educate customers, promote additional services, and enhance their overall retail experience.
- Maintain accurate records of customer interactions and transactions, adhering to retail policies and procedures.
Requirements:
- High school diploma or equivalent.
- Excellent communication and interpersonal skills, with a strong customer-centric approach tailored for the retail environment.
- Proven ability to multitask, prioritize, and work efficiently in a fast-paced retail setting.
- Strong problem-solving skills and the ability to remain calm and composed under pressure, ensuring customer satisfaction.
Benefits:
- Competitive hourly wage: $17-$23 per hour.
- Performance-based bonuses for achieving retail customer service targets and goals.
- Comprehensive training program to equip you with the necessary skills for success in a retail customer service role.
- Opportunities for career growth and advancement
Join us and become part of a retail team dedicated to delivering outstanding customer service. We prioritize diversity and inclusion, providing equal opportunities for all employees to thrive and succeed in the retail industry. Be part of a company that values employee development and celebrates individual and team achievements.
Job Types: Full-time, Part-time
Pay: $17.00 - $23.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Redding, CA 96002: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $23
