What are the responsibilities and job description for the Customer Service Associate position at Confidential?

We are a strategic partner with some of the globe's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are assembling a world-class team of clever, hungry, and daring professionals who are energized by the possibility of working at the epicenter of client relations, business consulting, and culture. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Customer Service Associate to join our dynamic team.

People are at the core of our success, and we firmly believe in the significance of investing in our Customer Service Associates. This is why over the years we have devised a positive culture to train, develop, and motivate our team. As a Customer Service Associate on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Duties as a Customer Service Associate:

Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins
Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment
Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication
Meet personal and team sales goals set by Management staff
Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers
Answer questions relating to warranties or terms of sale with accuracy and confidence
Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed
Attend meetings and work hands-on with the customer service & sales management team to ensure proper customer service is being executed

Qualifications We Look for in a Customer Service Associate:

0-2 years of experience as a Client Service Representative or Sales Representative
Customer-centric and ability to adapt and/or respond to a variety of characters
Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
Exceptional communication, persuasion, and presentation abilities
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong ability to multitask, prioritize and manage time adequately
High School Diploma / GED
College degree preferred but not necessary

What’s in it for our Customer Service Associate: