Director of Operations - Dunkin' Franchise

The Director of Operations at Thomas Serpa Group (dba Dunkin) works closely with the franchise owners and senior leadership team to develop and implement strategies and pull them through to completion. They execute company processes to optimize franchise business performance and achieve company financial targets. The Director of Operations is responsible for ensuring compliance with all standard operating procedures.

Principal Duties:

Operational:

• Drive team of District Leaders to achieve business objectives through high-level execution, follow-through and accountability
• Ensure that operational execution is achieved through consistent visibility in locations in the assigned area
• Provide direct reports with SMART (Specific, Measurable, Actionable, Relevant and Time-bound) feedback and ensure that all Action Plans are followed up on in a timely manner
• Drive outstanding Guest Satisfaction through close interaction with District and Restaurant leadership teams. This includes leveraging Medallia results to celebrate wins and/or create Action Plans where needed.
• Maintain an active working knowledge of the key business metrics and use these metrics to analyze issues and opportunities for each location as it relates to the business
• Provide specific focus to identified priorities: Food Safety, Cleanliness, Speed of Service, Order Accuracy and Guest Satisfaction
• Ensure quick and effective adoption of new products and processes to deliver results
• Demonstrate a strong understanding of financial forecasting, effective labor scheduling, budgeting, controllables and cash flow

People:

• Motivate and inspire all members of the assigned team to ensure a welcoming and guest-ready environment
• Partner with Human Resources to ensure all employees are treated fairly and are provided with opportunities to grow and develop within the organization
• Ensure that hiring and training goals are met for all locations
• Work with DLs to identify performance opportunities in Restaurant Managers, develop effective Action Plans and ensure follow-through
• Ensure that all company Policies and Procedures are being upheld at all times
• Effectively assess talent and create appropriate development plans based on assessment

Misc:

• Communicate and work effectively with a cross-functional team (Loss Prevention, Maintenance, HR, Training) to ensure that business objectives are being met
• Ensure all new store openings and remodels are executed properly and meet all Brand Standards

Knowledge, Skills and Abilities:

Previous experience in QSR, food & beverage or similar industry Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Suite Skilled in problem solving methodology and critical thinking

Ability to interpret and present financial information both orally and written Ability to present in front of groups and answer questions

Ability to influence and guide change effectively and efficiently at every level of the organization

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Ability to Commute:

• New London, CT 06320 (Required)

Ability to Relocate:

• New London, CT 06320: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $100,000