What are the responsibilities and job description for the Front Office Manager position at Confidential?
Job Title: Front Office Manager
Job Summary: Manages all duties of the front desk operation, including reservations and guest
services. Responsible for staff training, inter-department communications, and staff scheduling.
Maximizes revenue through cost control and proper front desk techniques.
Job Duties:
- Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules
to ensure the smooth operation of the front desk.
- Empowers front desk staff to successfully handle guest needs, special requests, and
complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
- Trains front desk staff on proper revenue management procedures, including successful selling
techniques, current specials and/or promotions, and rate structures.
- Strives to be innovative in new programs designed to eliminate waste and increase productivity.
- Performs administrative and financial duties such as daily reports, credit card reversals, bank
deposits, accounts receivables, rooming lists, and office supply inventory.
- Manages departmental expenses within budgeted guidelines.
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent
- Minimum of two years experience at front desk with complete understanding of front office
operations. Previous experience in hospitality management preferred.
- Superior customer service and public relations skills.
- Excellent organization and time management skills.
- Ability to communicate clearly and effectively with customers, co-workers, and managers.
- Knowledge of Microsoft Office, Internet, and property management systems.
- Ability to work a flexible schedule, including weekends and holidays.
Job Type: Full-time
Pay: $35,000.00 - $44,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free parking
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $35,000 - $44,000
