What are the responsibilities and job description for the Front Office Medical Assistant position at Confidential?
Are you a friendly face with a calming presence? Do you thrive in fast-paced environments and possess the empathy to navigate patient anxieties? We are seeking a compassionate and efficient Medical Front Desk rockstar to join our team and ensure a smooth patient experience from the very first hello.
In this role, you'll be the warm welcome and organizational backbone of our practice :
- Greet patients with a smile and positive attitude, creating a comfortable and calming atmosphere.
- Efficiently schedule appointments via phone, walk-in, and online platforms, managing patient inquiries.
- Process patient check-in / out procedures, collecting co-pays, updating medical records, and ensuring accurate documentation and compliance with HIPAA regulations.
- Triage patients and direct them to appropriate doctors or nurses, answering basic medical questions and providing clear instructions.
- Manage the flow of patients and the reception area, maintaining a clean and organized environment.
- Handle phone calls professionally, addressing patient concerns and relaying messages to providers efficiently.
- Contribute to a positive and collaborative team environment, assisting colleagues and maintaining a helpful attitude.
