Help Desk Technician II

We are currently seeking a Help Desk Technician II to join our team in Albany, NY!

The Help Desk Technician II is a member of the Information Technology Team supporting a growing and successful business reporting to the IT Director. Help Desk Technician II will take advanced and Escalated tickets for all staff members and customers. Duties include but are not limited to the following.

Position Overview/Experience:

• Performs general problem solving and assistance on software applications and hardware systems for users.
• Be proficient working with Active Directory
• Exhibit a solid understanding of Permissions both with file directories, folder, shares, and applications.
• Provides individual and/or group instruction and training to Physicians and staff on new or updated technologies. May lead team performing the same or similar type of work.
• Performs varied technical assistance and maintenance duties; maintains and updates ticket system; documents projects; writes and maintains user instructions.
• Coordinates, maintains, and inputs applicable records such as, but not limited to, network users, security, and tracking inventory levels of equipment and materials.
• Performs moderately advanced technological systems support, maintenance, and testing for proper upkeep of systems; may troubleshoot and resolve moderately complex system hardware, software, and network failures and conflicts.
• Participates in the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Participates in research and development initiatives and provides assistance in the implementation of new technologies.
• Serves as a primary project member on technology projects with moderate scope and impact; may provide guidance and integration of other staff work. May participate on technology projects with large scope and broad organizational impact.
• Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Ability to travel to clients sites as needed.
• Performs miscellaneous job-related duties as assigned.

Experience is desired, but we will train the right candidate that is eager to learn and contribute at a high level to our team!

Knowledge, Skills and Abilities Required

· Adapt quickly to change.

· Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.

· Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.

· Knowledge of current technological developments/trends in area of expertise.

· Records maintenance skills.

· Ability to provide functional direction to other technical support staff.

· Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

· Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

· Ability to analyze and resolve computer problems.

· Experience with MDM

· Ability to communicate technical guidance and instruction to users on the use of PC and/or company specific applications and systems.

BENEFITS:

Our practice is team oriented, fast paced and dynamic.

We offer an excellent benefit package including:

• medical
• dental
• vision
• disability
• Life insurance
• 401k
• profit sharing plan
• generous paid time off
• employee events
• sign-on bonus

Job Type: Full-time

Pay: $22.63 - $24.13 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Relocate:

• Albany, NY 12206: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $24