What are the responsibilities and job description for the Housekeeping Manager position at Confidential?
This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping team, ensuring the hotel's appearance and cleanliness. As the Housekeeping Manager, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well-being and revitalization for our guests. You will lead, inspire, and empower your team to reach their full potential, equipping them with the tools and opportunities to excel, drive excellence, and foster repeat business in their hospitality careers.
Essential Job Functions:
- Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
- Promptly address guest concerns and requests to ensure their satisfaction
- Assist with reviewing and sharing guest comments and scorecard results with team members to celebrate achievements
- Leads and manages all housekeeping operations, conducts meetings, assigns cleaning tasks, implements inspections for rooms and public areas, and ensures compliance with company policies and service standards
- Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
- Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations
Wage: $65,000-$70,000 annually
Physical Demands:
· Ability to grasp, lift, carry, or otherwise move materials weighing up to 50lbs
· Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching
Qualifications:
Education:
· High school diploma or its equivalent
Experience:
· 2 years experience in hotel housekeeping management or related professional area preferred
· Confident utilizing MS outlook, Word, and Excel
· Previous experience with hotel PMS systems a plus.
· OSHA certification or equivalent knowledge of OSHA regulations
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Work Location: In person
Salary : $65,000 - $70,000
