What are the responsibilities and job description for the Insurance Claims Manager position at Confidential?
On the Hunt for a Dynamic Property Insurance Claims Manager
Ready to lead a driven team in the world of property insurance claims? We’re searching for an experienced Claims Manager with a proven track record in property insurance to manage a high-performing claims team. This role requires a strategic and hands-on leader who thrives on building team capabilities and maximizing claim value through supplements and efficiencies. Join us in an exciting position where your expertise will be essential in optimizing claims outcomes and ensuring top-tier customer satisfaction.
Key Responsibilities:
- Team Leadership: Guide, mentor, and inspire a team of claims specialists, fostering a positive, high-performance culture focused on accountability and results.
- Claims Management: Oversee the entire property claims process—from initial assessment through resolution—ensuring precision, timely handling, and optimal claim settlements.
- Customer Interaction: Communicate effectively with customers, setting clear expectations, providing guidance, and managing expectations throughout the claims process.
- Supplement Opportunities: Identify and implement strategies to uncover claim supplement opportunities, training the team to spot these additions and enhance overall claim value.
- Compliance & Documentation: Ensure all claims documentation is accurate and complete, meeting both company and industry standards while staying up-to-date with regulatory changes.
- Process Optimization: Regularly assess and streamline claims processes to reduce turnaround time, increase customer satisfaction, and control claim-related costs.
- Interdepartmental Collaboration: Work closely with sales, finance, and operations teams to ensure alignment on claims work and scope assessments.
- Performance Metrics: Establish performance metrics for team efficiency and track against these metrics to drive continuous improvement.
- Continuous Learning: Lead regular team meetings, share best practices, and stay informed on industry trends to support team growth and development.
Qualifications:
- Experience: 5 years in property claims management, with 3 years in a supervisory or managerial role.
- Education: Bachelor’s degree or equivalent experience preferred.
- Technical Expertise: Knowledge of CRM systems and claims software, with strong organizational and documentation skills.
- Leadership: Demonstrated ability to lead and develop high-performing teams, with a focus on results and professional growth.
- Communication: Excellent interpersonal and written skills for effective collaboration with customers, insurers, and internal teams.
If you’re ready to bring your claims expertise and leadership to a role where you’ll have a direct impact, we’d love to hear from you! Apply now for this opportunity to take your career to the next level.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Prescription drug insurance
- Professional development assistance
- Referral program
- Vision insurance
- Wellness program
Compensation Package:
- Bonus opportunities
Schedule:
- Monday to Friday
Experience:
- CRM software: 3 years (Required)
- Analysis skills: 3 years (Required)
- Construction: 3 years (Preferred)
- Claims: 5 years (Required)
- Supervisory: 3 years (Required)
Work Location: In person
