Demo

Manager

Confidential
Confidential Salary
Amherst, MA Full Time
POSTED ON 3/14/2025
AVAILABLE BEFORE 5/13/2025

Job Description:

We are looking for a Manager that will be responsible for staff development, hiring and creating and maintaining relationships with guests in our restaurant & bar area. This position should possess a strong passion for the guest’s dining and bar experience, while acting as the liaison between the Kitchen and the Dining Room to provide top notch service. Candidate should have a strong back ground of bar experience.

Experience:

Must have at least two (2) or more years of high-volume, fast casual bar/restaurant experience in a management role in the Restaurant or Hospitality Industry is preferred.

ESSENTIAL FUNCTIONS

  • Serve as the "right hand" to the General Manager, directing the day-to-day activities and assignments of the Front of the House Team.
  • Manage the daily operation of the Restaurant, assigning responsibility to the Team.
  • Hire, train, evaluate and schedule restaurant staff in accordance with the standards of the company and guidelines.
  • Conduct pre-shift, communicating information to the team members, such as house count and menu changes.
  • Approve schedules for the restaurant team, ensuring proper coverage based upon volume.
  • Partner with the General Manager, Director of Operations and Executive Chef to ensure every private event is flawlessly executed.
  • Update to the Point of Sale system (Toast) in regards to pricing, making adjustments, entering specials, and maintaining counts.
  • Work seamlessly and in tandem with the team to create memorable experiences for our guests.
  • Accurately execute all policies with improvement to quality, service and operations.
  • Train and develop the team, while holding the team accountable for maintaining service.
  • Must be present on the floor during peak business periods, visiting tables during the customer’s visit.
  • Assist in building sales by utilizing strategy implemented by the Restaurant General Manager and the Company.
  • Create an environment of engagement for team members, while being a liaison between team members and management.
  • Practice and ensure cleanliness and safety in all dining areas, liquor and wine storage areas.
  • Coach and counsel team members, monitoring employee performance and issues in a timely manner.
  • Control payroll and time edits, owning the time-keeping process.
  • Support the company’s philosophy and company culture, by ensuring customer satisfaction.

JOB REQUIREMENTS

  • Ability to work under pressure with maximum efficiency, accuracy and full attention to detail
  • Requires a working knowledge of Full-Service restaurant operations.
  • Ability to work cohesively as part of a team.
  • Ability to exercise sound logic and judgement in evaluating situations and utilizing appropriate resources.
  • Ability to effectively lead and work cohesively as part of a team.
  • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
  • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
  • Ability to stand for 8-10 hours’ length of time
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Ability to lift 50 lbs.
  • Must have experience in all Microsoft Office and knowledge of industry relevant Point of Sale Systems.

WORKING ENVIRONMENT

  • Work will primarily take place in the Restaurant, front of the house, heart of the house, to include Service and Kitchen areas.
  • Exterior of restaurant, including the patio, with exposure to sun, heat, cold and changing weather conditions.
  • Group and solo work.
  • 45 Hour work weeks, 2 Days off per week, Rotating Weekend schedule.

We are an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, veteran status, or any other status or characteristic protected by law.'
'
Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Work Remotely

  • No

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Paid training
  • Vision insurance

Shift:

  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift

People with a criminal record are encouraged to apply

Education:

  • High school or equivalent (Required)

Experience:

  • Restaurant Experience: 2 years (Required)

License/Certification:

  • Driver's License (Required)

Work Location: In person

Salary : $20 - $25

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