Med Spa Receptionist

Front Desk Patient Coordinator - Med Spa

Boca Raton, FL

Overview: As a Front Desk Patient Coordinator, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a positive experience from start to finish. You’ll manage appointments, greet clients, handle inquiries, and provide administrative support while maintaining a welcoming and professional atmosphere.

Key Responsibilities:

• Customer Service Excellence: Provide a warm and friendly greeting to clients as they enter the spa, ensuring a positive and welcoming experience.
• Appointment Scheduling: Manage and schedule client appointments using our booking system, ensuring smooth transitions between services and minimizing wait times.
• Client Communication: Respond to phone calls, emails, and online inquiries, addressing client needs and providing accurate information about treatments, services, and promotions.
• Check-In/Check-Out Process: Ensure clients are checked in and out efficiently, processing payments, handling billing inquiries, and scheduling follow-up appointments.
• Client Education: Educate clients about available services and treatments, offering recommendations based on their needs and preferences.
• Maintain Client Records: Update and maintain accurate client information and treatment history in our system, ensuring confidentiality and compliance with privacy regulations.
• Environment: Assist with the overall cleanliness and organization of the front desk and practice area, ensuring it reflects a professional and calming environment.
• Promotions & Sales Support: Inform clients of ongoing promotions, products, and services, and assist in upselling services to enhance client satisfaction.
• Problem Resolution: Address and resolve client concerns or complaints with professionalism and empathy, ensuring a satisfactory resolution.

Qualifications:

• Customer Service Experience: Previous experience in a customer-facing role, preferably in a spa, medical, or wellness environment.
• Communication Skills: Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Organization: Strong organizational skills, able to multitask and manage time effectively.
• Tech-Savvy: Comfortable using scheduling software and general office equipment (computers, phones, etc.).
• Professional Appearance: Maintain a polished and professional appearance at all times.
• Positive Attitude: A genuine passion for helping others and creating a positive experience for every client.

Preferred Qualifications:

• Previous experience in a med spa, beauty, or wellness setting.
• Knowledge of skincare treatments, wellness services, or medical aesthetics.
• Ability to handle sensitive client information with confidentiality and respect.

Why Join Us: We prioritize both our clients’ and team members’ well-being. We offer growth opportunities, and supportive, friendly work environment. You’ll be part of a team dedicated to helping clients look and feel their best while providing exceptional service.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Every weekend
• Rotating weekends

Application Question(s):

• Do you have experience in customer service?

Ability to Commute:

• Boca Raton, FL 33434 (Required)

Ability to Relocate:

• Boca Raton, FL 33434: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20