What are the responsibilities and job description for the Member Services Manager position at Confidential?
A private gated community in the Poconos is seeking an experienced full-time Member Services Manager. The Member Services Manager plays a critical role in managing our most trusted relationships – our residents and associates.
The ideal candidate will lead, grow and develop the Customer Service Team. As an engaged people manager, you will be aligned with our core mission and will drive the team’s contribution to the success and goals of the association. You will demonstrate a sense of urgency, effortlessly build connections, effectively evaluate performance, provide constructive feedback, and thrive on the challenge of working in a 24/7/365 environment developing long-term relationships with diverse and dynamic individuals.
Manager Responsibilities
- Oversee the daily operations of the customer service team, ensuring high-quality customer service and satisfaction
- Manage and train staff, fostering a positive work environment and enhancing team performance
- Analyze member feedback and service metrics to identify areas for improvement
- Develop and implement strategies to enhance member engagement and retention
- Communicate effectively with members and staff, addressing concerns and resolving issues promptly
- Collaborate on projects to improve service delivery and operational efficiency
- Special projects as they arise
Experience and Education
- Minimum of five years of prior work experience, including at least two years of customer facing interactions
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent communication and interpersonal skills and the flexibility to accommodate different situations and temperaments
- Superior organization and prioritization skills
- Strong writing and proofreading skills
- Ability to work independently as well as part of a team
- Persistence, resourcefulness, drive and ability to work proactively
- Flexibility to work outside of strict job description parameters, thinking creatively about how to provide the highest quality of member service
- Work well under pressure and with time-sensitive deadlines
- Outstanding project management, scheduling and multi-tasking skills
- Demonstrate a poise in personal interactions with internal and external vendors
- Strong knowledge of Microsoft Office Suite
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Management: 5 years (Required)
- Microsoft Outlook: 5 years (Required)
Ability to Commute:
- Tobyhanna, PA (Required)
Work Location: In person
Salary : $19
