What are the responsibilities and job description for the Operations Associate position at Confidential?
About the Role:
As an Operations Associate, you’ll play a vital role in representing our company, delivering top-notch customer support, and you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering outstanding service, we want you to join our team.
Responsibilities:
- Manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption
- Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly
- Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.
- Support various operational projects as they arise, contributing to the team’s overall success
- Complete all related documentation and data entry to high standards and within the set time parameters.
- Creatively explore options, possibilities, and choices for customers.
- Ensure the provision of excellent customer service levels is maintained and exceeded.
- Adhere to quality parameters, procedures, and policies established by the Company.
- Develop and maintain a good knowledge of the Company’s products, services, and systems.
- Comply with all company business processes, policies, and legislative requirements.
- Handle all client and customer contacts following the Company’s defined standards while keeping customer and company details completely confidential from external and third parties.
Requirements:
- 1-3 years of customer service experience.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Time management skills.
- Working hours may vary.
- Weekends are a must!
Bonus Points:
- Previous experience in the lottery industry.
- Knowledge of additional languages (e.g., Spanish) will be considered an asset.
Our Benefits:
- Retirement Plan
- Paid time off
- Competitive Salary
- Medical, dental, and vision coverage
- Ability to commute: Holmdel, NJ 07733
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $45,000
