What are the responsibilities and job description for the QSR Area Manager position at Confidential?
The QSR Area Manager role will have the responsibility of overseeing staff and operations of locations in their market. They will drive expectations and deliver on metrics, alongside day-to-day operations; training/development, plan and set goals, problem solving, following company and industry standards, unit level management. Along with strong experience in developing talent, leading teams to success, and delivering on customer expectations.
Additional Responsibilities:
- Provides leadership for each manager in the market to ensure customer satisfaction.
- Leads the way by working with each Manager in the market to deliver profit goals and meet targeted flow-thru objectives; utilizes available reports to identify opportunities; encourages a top-line orientation through operational focus; ensures that correct operational procedures are followed at all times.
- Partners with each General Manager in the market to build sales over last year’s sales achievement.
- Accountable for coaching and training various levels of Management for operational excellence, supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team and managers.
- Develops and maintains management staffing levels; drives to full management staffing for each location in market; commits to selection process; monitors staffing levels to anticipate sales seasonality.
- Absolutely uncompromising execution of the highest standards of OSHA, local health and safety codes, and company safety and security policy.
- Leads recognition and motivation efforts throughout the market.
- Does not compromise in creating and maintaining a safe environment for employees and customers.
- Has authority to hire and fire (or participate in those decisions)
- Resolution oriented in all Employee Relations (ER) activities; provides needed ER assistance to managers; is proactive in addressing ER needs in the market.
- Exhibits ownership when working with Management to resolve chronic Repair & Maintenance (R&M) issues; determines causes of excessive R&M; gathers R&M issues; identifies trends and takes to R&M Business Partners
Benefits:
- Competitive starting salaries, plus bonuses
- Health, vision, and dental
- 401k options
- Paid time off
Requirements:
- Excellent organizational and leadership abilities
- Outstanding communication and people skills, interpersonal and conflict resolution skills
- 3 to 5 years of successful, high sales volume, operational management experience in a multi-unit environment
- Excellent problem solving, and decision making skills
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software
- Adapts well to change and is results driven
- High attention to detail and focused on getting the job done
- Strong ability to multi task and readily adapt to shifting priorities
- Ability to work flexible hours: opening/closing, evenings, weekends and holidays
- Demonstrates effective leadership, customer satisfaction
- Execution of profit/loss summaries
- Required Driver's License
Job Type: Full-time
Pay: Up to $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Night shift
- Weekends as needed
Experience:
- Operations management: 3 years (Required)
- Multi-Unit Management: 3 years (Required)
Ability to Relocate:
- Brighton, MI 48114: Relocate before starting work (Required)
Work Location: In person
Salary : $75,000
