What are the responsibilities and job description for the Scheduler/Customer Service Representative position at Confidential?
Overview:
Join our team as a Scheduler & Customer Service Representative where you will play a vital role in providing exceptional service to our valued customers. This position offers an exciting opportunity to engage with diverse clientele and showcase your communication skills.
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a professional manner
- Provide accurate information about products and services
- Assist customers with order placement, modifications, and issue resolution
- Analyze customer needs to offer tailored solutions
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and efficiently
Experience:
- Proficiency in English
- Excellent verbal and written communication skills; Proficiency in Excel a plus
- Strong phone etiquette and active listening abilities; Strong with details
- Prior experience in scheduling and customer service or related field is a plus
- Ability to multitask, prioritize, and manage time effectively
- bilingual or multilingual capabilities are a plus
Join us as a Scheduler & Customer Service Representative and be part of a dynamic team dedicated to delivering exceptional service to our customers. If you possess strong communication skills, enjoy assisting others, and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- Evening shift
- Morning shift
Ability to Commute:
- Broken Arrow, OK 74012 (Required)
Ability to Relocate:
- Broken Arrow, OK 74012: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $20
