What are the responsibilities and job description for the Service Writer position at Confidential?
Overview
We are seeking a motivated and detail-oriented Service Writer to join our team. The ideal candidate will have a strong background in heavy equipment or diesel service management and possess excellent communication skills. As a Service Writer, you will serve as the primary point of contact for customers, ensuring that their service needs are met with professionalism and efficiency. You will play a crucial role in upselling services and maintaining customer satisfaction while working closely with the service department.
Duties
- Greet customers and assess their automotive service needs.
- Document customer concerns and relay information to technicians.
- Provide estimates for equipment services from regular maintenance to large repairs.
- Upsell additional services based on customer needs and equipment condition.
- Maintain accurate records of service orders and customer interactions.
- Communicate effectively with customers regarding service progress and recommendations.
- Ensure timely transmission of work orders to the service department.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Assist in managing the dealership's service schedule to optimize workflow.
Requirements
- Proven experience in service department operations or a similar role within a dealership environment.
- Familiarity with service writing software and tools.
- Excellent communication skills, both verbal and written.
- Ability to upsell services while maintaining customer trust.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment while managing multiple tasks effectively.
- A passion for providing exceptional customer service in the automotive industry.
Join our team as a Service Writer, where your expertise will contribute to delivering outstanding equipment care and enhancing customer experiences.
Job Type: Full-time
Pay: $19.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
Experience:
- Customer service: 2 years (Required)
- service department operations: 1 year (Required)
Ability to Commute:
- Henrietta, NY (Required)
Ability to Relocate:
- Henrietta, NY: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $28
