What are the responsibilities and job description for the Vice President of Customer Success position at Confidential?
Vice President of Customer Success
About the Company
Innovative provider of telehealth services for 911 calls
Industry
Hospital & Health Care
Type
Privately Held
Founded
2018
Employees
11-50
Funding
1-$5 million
Categories
- Medical Care
- Health Centers
- Clinics
- Health Care
- Outpatient
- Information Technology & Services
About the Role
The Company is seeking a Vice President of Customer Success to lead the establishment, nurturing, and growth of strategic partnerships with public safety and payor entities. The successful candidate will be responsible for ensuring the success and satisfaction of these partners, driving business growth, and operational success. This executive role involves overseeing all aspects of partner engagement, from strategy development to performance optimization and requires a strong mix of strategic thinking, relationship-building expertise, and operational execution skills. The VP of Customer Success will also be tasked with cross-functional collaboration, developing a community resource ecosystem, leading contract negotiation and governance, and monitoring industry trends to identify market opportunities. Applicants for the VP of Customer Success position at the company should have a minimum of 15 years' experience in partner relations, account management, or business development, with at least 10 years in a senior leadership role. A proven track record in building and managing strategic partnerships, particularly in the healthcare, telehealth, or technology industries, is essential. The role demands exceptional relationship management, strategic vision, analytical skills, negotiation abilities, and a collaborative approach to work. The ideal candidate will be adept at leading a high-performing team, fostering a results-driven culture, and aligning with the company's mission to transform 911 telehealth.
Hiring Manager Title
Travel Percent
Less than 10%
Functions
