What are the responsibilities and job description for the Visitor Services Assistant position at Confidential?
Ruchman is looking to hire a Visitor Services Assistant to support the National Museum of African American History and Culture (NMAAHC). The VSA shall welcome and orient visitors to the museum, answer their questions about the museum’s history and collections, and offer directions to the museum’s galleries and public spaces. The VSA will also distribute tickets and monitor timed entry for individuals and groups. Individuals must be articulate, dependable, have strong interpersonal skills and exceptional customer service experience, and work well under pressure. Position requires basic computer skills to research and provide information.
Position Requirements:
- Minimum of two years of public-facing, customer service experience at a museum, cultural institution or attraction.
- Knowledge and experience in understanding the visitor journey in a large museum, cultural institution or attraction.
- Excellent communication skills. Public speaking experience and general understanding of African American history preferred but not required.
- Capacity to stand and walk for extended periods of time.
- Outstanding organizational, time management, and interpersonal skills.
- The ability to work weekends.
- Computer and research skills
Ruchman, INC. is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. Ruchman, INC. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Ruchman, INC. will not use E-Verify to pre-screen job applicants.
Job Type: Full-time
Pay: $17.50 - $23.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Weekends as needed
Application Question(s):
- How many years of public facing customer service experience at a museum, cultural institution or attraction do you have?
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $18 - $23
