Emergency Communications Manager

Salary : $87,027.20 - $126,068.80 Annually

Location : Rialto, CA

Job Type : Full-Time

Job Number : 25-44811-01

Department : CONFIRE

Division : Emergency Communications Center

Opening Date : 02 / 11 / 2025

The Job

• THIS IS A CONFIRE POSITION ONLY

CONFIRE is a separate entity from San Bernardino County and

the Fire Protection District.

CONFIRE, JPA is recruiting for an , who is responsible for managing and coordinating the operations of the emergency dispatch center. This position requires in-depth knowledge of the dispatch center's operations and policies. The Manager ensures the policies, goals, objectives, and priorities are followed by all personnel, through subordinate assistant managers and supervisors.

Communications Centers are located in Rialto and in Hesperia.

CONFIRE, JPA is a Joint Powers Authority (JPA) located in San Bernardino County California established to provide communications, dispatch, computer information systems support (IS), and geographic information systems (GIS) to CONFIRE member and contract agencies. The CONFIRE Communications Center's (Comm Center) primary function is to provide 24-hour / 365 day direct fire, EMS, and rescue dispatch services to CONFIRE agencies. Beyond the direct fire dispatch role, Comm Center also functions as the San Bernardino County (XBO) Operational Area dispatch, which provides large incident coordination for fire, local government, and emergency medical resources on a countywide basis.

CONDITIONS OF EMPLOYMENT

Certification : CPR certification and an Emergency Medical Dispatch (EMD) course must be successfully completed within twelve (12) months of the date of hire and must be maintained throughout employment.

Work Availability : Must be able to work rotating shifts, weekends, and holidays, to ensure proper oversight. Must be available to work in Rialto or Hesperia as needed.

Return to W ork : Must participate in On-Call rotation, requiring a return to work to provide coverage as needed; compensation is available.

Travel : Travel may be required. A valid California driver license and proof of automobile liability insurance must be provided at time of hire and maintained throughout employment.

Health and Physical Condition : Persons seeking appointment to this class must meet the safety health and physical condition standards deemed necessary and proper for performance of the duties established by CONFIRE, JPA.

Under the direction of the Communications Director, manages and coordinates the operations of the emergency dispatch center; performs other related duties as assigned.

Duties may include, but are not limited to :

1. Coordinates and manages the daily operations of the fire dispatch center ensuring CONFIRE policies are followed.

2. Participates in the development and implementation of goals, objectives, policies, and priorities for the fire dispatch center.

3. Assists in maintaining the high standards necessary for the efficient and professional operation of the center.

4. Manages duty schedules to ensure minimum staffing and budgetary allocations are maintained.

5. Recommends the promotion of personnel, conducts performance evaluations, and works with employees to correct deficiencies.

6. Performs the duties of the Assistant Emergency Communications Supervisors and Emergency Services Supervising Dispatchers when necessary, including dispatching and call taking.

7. Exercises direct supervision over the Assistant Emergency Communications Supervisors and Emergency Services Supervising Dispatchers.

8. Leads and facilitates Office of Emergency Services mutual aid resource request ordering and coordination.

9. Facilitates and acts on all dispatch inquiries from field personnel and provide appropriate feedback to all parties.

10. Investigates complaints and take corrective action as necessary

11. Represents CONFIRE to the community, outside agencies or other organizations

12. Provides vacation and temporary relief as required.

13. Must participate in an on-call rotation, which may require returning to work to provide coverage as needed. On rare occasions, the on-call Manager may need to provide supervisory coverage when staffing drops below minimum levels.

14. Provides other duties as required.

Minimum Requirements

This position requires an in-depth knowledge of the dispatch center operations and policies. Incumbents in this class demonstrate their ability to organize personnel to work towards common goals, communicate clearly in oral and written form to groups of people, and exercise the ability to listen to several different points of view and capture the essence of each. This position must share CONFIRE's goal of constantly improving the level of service provided to our member and contract agencies and the public they serve. Incumbents in this position are expected to possess a high degree of leadership, technical, and supervisory skills.

Experience : Two (2) years' experience as a manager, assistant manager, and / or supervisor in an emergency communications center that is responsible for dispatching and monitoring emergency personnel to fire, law enforcement, emergency medical, and / or mutual aid situations.

NOTE : Experience must be clearly detailed in the Work Experience section of the Application.

Desired Qualifications

The ideal candidate will possess a bachelor's degree specializing in public administration, emergency management, fire science, or a related field, current CPR and EMD certifications, and be familiar with budget, organizational, and human resources activities, including progressive discipline. Additionally, the ideal candidate will possess excellent interpersonal and communication skills, with exceptional leadership abilities to address and solve challenges. The distinctive candidate understands the value of working as a team with employees and Board members, to bring the organization to its full potential.

Selection Process

Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. Resumes will not be accepted in lieu of the application and / or supplemental questionnaire.

To ensure timely and successful submission of your online application, please allow ample time to complete your application and consider having your profile created and or updated before applying for the position. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted , you will receive an onscreen confirmation and an email. We recommend that you save and / or print these for your records.

INSTRUCTIONS : The information on the Application and your responses to the following Supplemental Questions will be used in a determination of qualifications. Accurate responses should be provided for each question, and all experience must be clearly detailed in the work experience section of your application in order to ensure qualifications are properly considered.

Qualifying Employer : Provide the name of the Employer where you acquired your qualifying experience. Ensure this employer is included and fully detailed on the work experience section of your application. If none, indicate "N / A".

EMD & CPR Certifications : Indicate your possession of current certifications. Be sure to attach copies and list these certifications on your application.

Indicate your possession of other certifications related to emergency dispatch (i.e., DMV, POST, etc.). Include title of certificate and issuing agency.

Management / Supervisory Experience : Indicate which of the following management / supervisory tasks you have at least two (2) years of experience. Select all that apply.

Management / Supervisory Experience : Describe your management and / or supervisory experience in an emergency dispatch center environment. Include the agency, the number and titles of subordinate personnel, and your specific responsibilities in relation to staff (i.e., Work Performance Evaluation's, Work Performance Improvement Plan's, hiring, firing, discipline, scheduling, etc.) If no experience, indicate "N / A"

Programs, policies, and procedures : Describe your experience in developing and implementing programs, policies and procedures in an emergency dispatch center. Include your methods and measurement of success. If no experience indicate "N / A"

Organizational Engagement : Describe your experience, as a manager / supervisor, in organizational engagement. Include your role and responsibilities in leadership roles on committees and teams; organizational culture change : and identifying and implementing employee retention efforts. If no experience, indicate "N / A"

Describe your experience with organizational culture, branding and team building. If no experience,indicate "N / A"

I am available and willing to work all shifts : day, night, weekend, rotating, swing in both the Hesperia and Rialto Communications Dispatch Center locations. I understand that checking 'NO" will remove me from this testing process and I will need to reply at a later date when I am available for all shifts and locations. I further understand that refusal to work an assigned shift will remove me from the list and / or terminate my employment.

Location : Indicate your availability to work in Rialto or Hesperia as needed to meet the needs of the department. I understand that refusal to be available for both locations will remove me from this process and / or terminate my employment.

I understand this position may require me to participate in "On-Call" rotation to provide coverage as needed. I understand that refusal to be available for on-call will remove me from this process and terminate my position / employment.

Applicant Acknowledge - Application Complete : Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and email confirmation will be sent to the email address listed on your application. We recommend that you save and / or print these for your records. Please note : if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

Required Question

Salary : $87,027 - $126,069