Account Manager

Confirmed360 is a premium entertainment concierge specializing in exclusive access and curated VIP experiences across music, sports, and live entertainment for high-profile clients. We help both individuals and corporate clients secure premium live event tickets and create tailored experience packages, offering exclusive access to high-demand events and private encounters with the world's top musicians, athletes, and celebrities

We're looking to hire skilled Account Managers located in the Los Angeles area, who ideally have a background in the luxury space, although not required. This is a fast paced job and your duties will include identifying business opportunities, setting up calls and meetings with potential clients, building a network to grow prospect lists, marketing of products/services, preparing and delivering quotes for products/services, negotiating and closing deals, handling fulfillment and providing excellent customer service.

This role offers a competitive compensation structure, including a base salary of $70,000–$80,000 plus 20% commission on sales margins, providing significant earning potential in a high-growth, luxury entertainment environment.

Your Responsibilities

Managing the activity chain from lead generation to end of sale process:

• Continuously building prospect lists by initiating phone discussions and establishing relationships;
• Conducting research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
• Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
• Handling incoming inquiries by prospective customers.

Marketing:

• Collaborating with the Marketing team to tailor brand communication to prospects and clients;
• Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.

Managing and developing assigned accounts:

• Maintain continued customer contact post-sale to ensure efficient and effective account management;
• Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.

Required Skills, Qualifications, and Experience

• Seeking candidates with a minimum of a Bachelor's degree;
• The ideal candidate will have an established network of High Net Worth Individuals and an appropriate communication style for liaising with executive level;
• Experience developing prospect lists and initiating the sales process;
• Demonstrates outstanding service and customer oriented behavior;
• Strong financial and business acumen;
• Prior experience in entertainment industry and fluency in additional languages will be beneficial, but isn't essential.

Benefits

• Competitive on-target earnings and commission structure.
• Healthcare, Dental & Vision (Company contribution provided).
• Generous PTO plan with 'Work From Wherever' days allotted.
• Flexible Spending Account (FSA) available for pre-tax healthcare expenses.
• Weekly catered lunches
• Paid parking and a fully-stocked kitchen with snacks and drinks provided.
• Be part of a fast-paced, highly entrepreneurial, rapidly growing entertainment agency. Help shape the future of the events concierge space.