Job Description
Salary -
Overview
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
For more information on our Benefits & Perks, click here!
Summary
Assists the Home Care Services office with the management of day to day operations including : facilitating communication within and between departments and with outlying facilities, electronic medical record workflow tasks, coordination of medical record requests, and managing phone coverage.
Position Reports To : Home Care Services Supervisor
Essential Functions
Answers the telephone in a timely manner and directs the calls to the appropriate personnel.Communicates with physicians and clinical staff.Workflow tasks; responds to assigned tasks in a timely manner for accurate maintenance of the patient episode of care and medical record. Sends required information to the appropriate facilities within the proper time frame.Ensures that appropriate summaries are sent to facilities and providers within regulatory time frames.Index documents in Worldview : reviewing orders to ensure signature and date by appropriate provider.Review and attach encounter notes to EMR and communicate any new orders or communication from providers to appropriate clinical staff.General office and paperwork tasks may include but are not limited to phone calls, sending and responding to emails, sending mail, faxing, printing, scanning, copying, data entry and tracking, updating patient demographic profile and adding attachments to the electronic medical record.Orders needed office supplies for all staff.Assists patients over the phone and in person.Collaborates effectively with a variety of people across departments.Exhibits excellent customer service skills.Maintain the confidentiality of patient information.Other duties as assigned.Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required :
High school graduate or GED.Must have 5 years of Health care related experience.Efficiency in software programs such as Microsoft Word, Excel, Outlook.Desired :
Medical terminology course.Prior computer experience.Previous experience in a medical or related type of facility or office.Physical / Sensory Demands
O = Occasional, represents 1 to % or up to minutes in a 2 hour workday.
F = Frequent, represents to % or up to 1 hour of a 2 hour workday.
C = Continuous, represents % to % or up to 2 hours of a 2 hour workday.
Physical / Sensory Demands For This Position :
Walking – OSitting / Standing - FReaching : Shoulder Height - OReaching : Above shoulder height - OReaching : Below shoulder height - OClimbing - OPulling / Pushing : pounds or less - OPulling / Pushing : pounds to pounds - OPulling / Pushing : Over pounds - OLifting : pounds or less - OLifting : pounds to pounds - OLifting : Over pounds - OCarrying : pounds or less - OCarrying : pounds to pounds - OCarrying : Over pounds - OCrawling / Kneeling - OBending / Stooping / Crouching - OTwisting / Turning - ORepetitive Movement - FWorking Conditions :
Many of the essential job functions of this position are done while seated at a desk. This may be in an open hallway or in a more confined space. Much work is done independently but there is also interaction with others, both in person and by phone. Overtime hours may occasionally be required. There is mental stress and pressure associated with this position. General supervision is provided by the department Manager with additional instructions, guidance, and directions provided by the Department Supervisor, physicians and nursing staff.Job Classification :
FLSA : Non-exemptHourly / Salary : HourlyPhysical Exposures For This Position :
Unprotected Heights – NoHeat – NoCold – NoMechanical Hazards – NoHazardous Substances – YesBlood Borne Pathogens Exposure Potential – YesLighting – NoNoise – NoIonizing / Non-Ionizing Radiation – NoInfectious Diseases – No
