Job Description
Salary -
Overview
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
For more information on our Benefits & Perks, click here!
Summary
Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.
Position Reports To : Practice Manager
Essential Functions
Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.Answers telephone, and provides outstanding customer service for every encounter.Operates general office equipment.Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.Obtains or initiates required waivers for non-covered services. Confirms referral has been obtained when required. Contacts referring office as needed.Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.Ability to balance a cash drawer and perform elementary math functions (addition / subtraction).Required to maintain active Basic Life Support (CPR) certification.Other duties as assigned.Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Qualifications
Required :
Ability to communicate effectively in English, verbally and in writingTyping skills at least wpmBasic computer skillsDesired :
High school diploma or equivalent (GED)One-year work experience in medical office settingMedical terminology desirablePhysical / Sensory Demands
O = Occasional, represents 1 to % or up to minutes in a 2 hour workday.
F = Frequent, represents to % or up to 1 hour of a 2 hour workday.
C = Continuous, represents % to % or up to 2 hours of a 2 hour workday.
Physical / Sensory Demands For This Position :
Walking - FSitting / Standing - FReaching : Shoulder Height - OReaching : Above shoulder height - OReaching : Below shoulder height - FClimbing - OPulling / Pushing : pounds or less - OPulling / Pushing : pounds to pounds - OPulling / Pushing : Over pounds - OLifting : pounds or less - OLifting : pounds to pounds - OLifting : Over pounds - OCarrying : pounds or less - OCarrying : pounds to pounds - OCarrying : Over pounds - OCrawling / Kneeling - OBending / Stooping / Crouching - OTwisting / Turning - ORepetitive Movement - FWorking Conditions :
Work is performed in a reception area. Involves continuous contact with patients. Interaction is constant and with many interruptions.Job Classification :
FLSA : Non-ExemptHourly / Salary : HourlyPhysical Exposures For This Position :
Unprotected Heights - NoHeat - NoCold - NoMechanical Hazards - NoHazardous Substances - YesBlood Borne Pathogens Exposure Potential - YesLighting - NoNoise - NoIonizing / Non-Ionizing Radiation - NoInfectious Diseases - Yes
