What are the responsibilities and job description for the Service Desk Agent position at CONFLUX SYSTEMS?
Job Title: Service Desk Agent
Job Location: 4055 Valley View Ln, Suite 700 - Dallas, TX - 75244
Pay Rate: $25.52/HR on W2
Duration: 6 Months (Possibility of extension)
Shift Timing: business hours
Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
Service Desk Specialist I
This position is responsible for providing technical and operational support to Signify Health’s Clinician Network (Providers) and Signify Health’s employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments.
This role requires a customer-first mindset when interacting with all end users.
This role will report to Service Desk Supervisor
● Day to day technical and application support for external clinician network and internal Signify Health employees
● Customer engagement via ticketing system, inbound and outbound, and email channels
● Resolve Apple iPad, iOS, and Signify application support for Clinicians.
● Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
● Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
● Escalate and manage tickets transferred to other departments
● Keep customers/end users and ticket documentation up to date
● Collaborate on ad hoc projects
● Ability to work occasional overtime, weekend, and holidays
We are looking for someone with:
● High School Diploma or equivalent.
● 3 to 5 years of successful work with Service Desk or HelpDesk Support
● ‘Customer First’ Mindset and Collaborative
● Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
● Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
● Proven analytical and problem-solving abilities
● Experience with Help Desk ticketing systems
● Strong customer service skills (Written and verbal)
Salary : $26
