IBM ACE and MQ Engineer/Admin

Role: IBM ACE and MQ Engineer/Admin

Location: Auburn Hills, MI or Frisco, TX.

Work Authorization: USC, GC, H4-EAD, H1-B Transfer & GC-EAD

Job Type: Tax Term: W2/1099 (Only)

Job Description

We are seeking an experienced Application Support Engineer to join our team. The ideal candidate will be responsible for ensuring the seamless operation, monitoring, and maintenance of enterprise applications and batch jobs. This role demands expertise in IBM ACE and MQ Engineering and Administration, alongside strong incident management and problem-resolution skills.

Key Responsibilities

• Monitor application health, batch jobs, and system observability to ensure uptime and performance.
• Manage incidents, triage issues, and execute configuration-based break-fix recoveries.
• Oversee ticket management processes, including service requests and actionable alerts triggered by monitoring tools.
• Configure and execute application health checks, log analysis, and vulnerability remediation.
• Perform problem management by conducting root cause analysis (RCA) for implementing permanent fixes.
• Manage batch job scheduling, execution, and event/alert management.
• Handle certificate creation, deployment, and validation post-patching.
• Provide support for disaster recovery (DR) activities and release deployments.
• Develop and maintain knowledge management systems, including run-books and standard operating procedures (SOPs).
• Perform user profile management, partner onboarding, and validation for application changes.
• Automate recurring tasks, eliminate redundant tickets, and improve processes through preventive remediation.
• Generate metrics, reports, and status updates for stakeholders.
  
  

Required Skills

• IBM ACE and MQ: 3–5 years of hands-on experience in engineering and administration.
• Strong expertise in incident management, root cause analysis (RCA), and configuration management.
• Proficiency in actionable alert configuration, log analysis, and application observability.
• Experience with batch job scheduling tools and preventive monitoring strategies.
• Familiarity with ticket management systems and IT service management (ITSM) tools.
• Solid understanding of vulnerability remediation, certificate management, and disaster recovery processes.
• Automation scripting experience (Shell, Python, or similar) for task automation.
• Strong understanding of APM tools and monitoring platforms (e.g., Nagios, Prometheus, Splunk).
• Experience in patch management and post-deployment validation.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud.
• Excellent analytical, documentation, and communication skills.
  
  

Preferred Skills

• Knowledge of automation tools for streamlining ticket and task management.
• Familiarity with partner onboarding processes and transmission application validation.
  
  

About Us

ConglomerateIT is a certified and a pioneer in providing premium end-to-end Global Workforce Solutions and IT Services to diverse clients across various domains. Visit us at http://www.conglomerateit.com

ConglomerateIT's mission is to establish global cross culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of global network to connect business with the right people without bias. We provide Global Workforce Solutions with affability.

Founded in 2014, ConglomerateIT is a global leader in delivering innovative IT solutions and services. Headquartered in the USA with a presence in the UK, Canada, and India, we specialize in offering industry-leading expertise and cutting-edge products that help our clients maximize their technological investments. Our focus on best-in-class solutions, a highly knowledgeable team, and proactive talent mapping ensure we remain at the forefront of the IT industry.

ConglomerateIT is driven by our Center for Excellence and Innovation, an initiative dedicated to keeping us ahead in a rapidly evolving technology landscape. We understand that building strong relationships is key to our success, and this commitment has enabled us to partner with Fortune 500 companies and leading system integrators worldwide. Our ability to provide local talent on a global scale ensures that we can meet the contingent project requirements of our clients efficiently and effectively.

As a strategic extension of ConglomerateIT, Conglomerate Healthcare specializes in international healthcare recruitment. Leveraging our global reach and deep industry expertise, we connect healthcare organizations with top-tier talent, including Physicians, Nurses, and Medical Technicians. Our carefully curated talent pool includes Western-qualified Physicians, licensed Nurses, and highly skilled Medical Technicians who bring excellence and expertise to healthcare facilities worldwide.

Key Healthcare Services

• Physicians Recruitment: We connect healthcare facilities with Western-qualified physicians who deliver exceptional expertise and care.
• Nurses Recruitment: We identify and place highly qualified licensed nurses who meet the highest standards of care.
• Medical Technician Recruitment: We provide healthcare institutions with access to certified and skilled medical technicians who support critical healthcare operations.
  
  

Conglomerate Healthcare operates as an integral part of ConglomerateIT's mission to deliver excellence across multiple sectors, further solidifying our position as a global leader in recruitment and IT solutions.