Position Summary

The Compliance & Quality Assurance Specialist works to ensure timely and accurate data entry for the Next Step program.   This position enters data in PA State and Congreso databases and adheres to federal compliance standards for funder audits. Additionally, the Compliance & Quality Assurance Specialist educates team members on WIOA compliance issues, analyzes program data for trends and program outcomes forecasts, and is responsible for quality assurance with document collection and submission, data entry and tracking, etc.  

This position reports to the Next Step Coordinator. This is a Hybrid position. 

The Compliance & Quality Assurance Specialist Entry team member applies the principles of the organization’s signature service delivery approach, Primary Client Model (PCM™), by promoting a positive employee-focused experience that is appreciative of the unique strengths, values and needs that each employee brings to the workplace; and by using data to inform and drive decision making. Attention is given to compliance, quality assurance, and best practices as they relate to employee experience, records management, and data integrity and usability.

Congreso is committed to attracting and retaining candidates who have a passion for their work and will serve as ambassadors of the agency’s mission, values, and DEI&B vision.   We encourage all qualified individuals, including those of diverse backgrounds, differently abled, LGBTQ , and women to apply.  Congreso is an Equal Opportunity Employer.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions listed below.

Compliance

• Trouble-shoot data entry issues with Next Step staff to resolve any discrepancies and assist team with adhering to data entry deadlines, protocols, and WIOA reporting and recording standards.
• Analyzes program data for trends and assists Next Step Coordinator in forecasting program outcomes.
• Educates staff on WIOA compliance issues and best practices.
• Performs data entry tasks within Microsoft Office programs such as Word, Excel and Access for record-keeping and outcome reporting.
• Helps prepare for funder audits and ensures files and databases are continually audit-ready.
• Collaborates with internal stakeholders to compile data and validate paperwork for monthly performance-based invoices.
• Attends program events such as graduation, back to school, job fair, etc., as needed.
• Participates in the design of long-range goals and objectives and supports special projects for the Adult Education Department, as needed.
• Works with the Next Step team to document WIOA service needs and follow-up phases of clients.
• Works with clients to obtain accurate and complete program forms and records, as necessary.

Quality Assurance

• Is responsible for quality assurance with document collection and submission, and data entry and monitoring in funder-required and internal databases such as CWDS and UNIDAD.
• Regularly runs progress reports, generates comprehensive program scorecards from internal and external databases, and reports out to team on progress toward outcomes on a weekly basis.
• Presents quarterly program outcomes and key performance metrics.

Competencies (Knowledge, Skills, and Abilities)

All Staff Competencies

• Basic understanding of Congreso’s mission, values, DEI&B vision, Mission2Impact, Primary Client Model, programs, and services.
• Demonstrates knowledge and understanding of the community needs and demographics.
• Ability to understand, acknowledge, and assess client needs to provide a timely, trauma informed approach in service.
• Ensures the appropriate handling of sensitive information and understanding for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
• Adheres to all Congreso, departmental, programmatic, and security policies, procedures, and guidelines.
• Attends all Congreso trainings and in-services as required, including relevant professional groups to maintain professional, requisite knowledge and licensure.
• Attends, participates, and facilitates relevant staff meetings to promote communication and execution of goals.
• Ability to effectively use standard office equipment, including a variety of common software programs such as Office365, UNIDAD, and other customized databases.
• Follows through on assignments, works in a timely manner, within established deadlines, and completes special projects specific to the function of the department, as needed or as directed by supervisor.
• Demonstrates ability to work independently and collaboratively with diverse groups, in a compassionate, courteous, and respectful manner that fosters an inclusive environment.
• Strong written and verbal communication skills including effective and respectful communication with individuals and groups.
• Bilingual (Spanish/English) written and verbal skills a plus.

Supervisory Responsibilities: 

This position has no supervisory responsibilities. 
 

Minimum Experience, Education, and Qualifications

Minimum Education: High School diploma, or GED required.  Associate’s degree in data, social work or related field a plus.

Minimum Experience:

1-2 years of work experience with data entry, reporting, and compliance in a similar or related program environment required.

Experience with ETO, CWDS and/or other database systems and Excel a plus.

Certification/License: 

N/A