What are the responsibilities and job description for the BDC Service Scheduler position at Conicelli Management Group, Inc?
Customer Service Representative (Scheduling Coordinator/BDC Representative)
Conicelli Autoplex is seeking a motivated, experienced Customer Service Representative for our centralized Service Business Development Center. Our ideal candidate will have excellent customer service skills, strong communication skills and the ability to multi-task in a busy call center environment. If you are looking for an amazing career with a family owned and operation business, you found it.
Guaranteed $15.00 per hour plus monthly bonus based on individual performance. *Earning Potential 45K .
Want to advance in your career? We strive to promote from within. Great opportunities for advance here at Conicelli Autoplex.
BDC Customer Service Rep - Job Responsibilities:
- Create and maintain a positive customer experience
- Communicate with customers via telephone, email and text
- Coordinate schedules and document customer needs in our CRM system
- Establish productive relationships with Service Advisors, Parts Managers and external Customers
BDC Customer Service Rep - Job Requirements:
- High school diploma or equivalent
- Possess excellent organizational, written and verbal communications skills
- Ability to work in a fast-paced call center environment
- Strong computer and typing skills
- Capable of working with a diverse workforce and customer base
- Skilled in problem solving and customer satisfaction
- Experience in the automotive industry is a plus
- Ability to work every other Saturday from 9am-12pm
BDC Customer Service Rep - Job Benefits:
We provide a positive, professional work environment. Our team members enjoy many benefits including:
- Full-Time Employment
- Medical, Dental and Vision
- Vacation/Paid Time Off
- 401(k)
- Competitive hourly rate with bonus structure (earning potential of $35,000 annually)
We are an Equal Opportunity Employer. All applicants must be able to pass pre-employment testing including background checks and drug screen.
Salary : $35,000
