What are the responsibilities and job description for the Patient Access Director position at Conifer Revenue Cycle Solutions?
Overview
Conifer Health, a leading healthcare revenue cycle solutions provider, is seeking an experienced Patient Access Supervisor to join our team. As a key member of our operations team, you will play a critical role in guiding and mentoring new and existing staff to deliver exceptional patient care.
About the Role
The Patient Access Supervisor will be responsible for providing daily support, mentoring, and training to new hires and existing Patient Access staff. You will also assist in preparing short- and long-range planning recommendations for Registration Process areas, including Admitting, Centralized Scheduling, Emergency Department, and clinics.
Key Responsibilities
- Leadership and Guidance: Provide daily support, mentoring, and training to new hires and existing Patient Access staff.
- Planning and Preparation: Assist in preparing short- and long-range planning recommendations for Registration Process areas.
- Customer Service: Maintain positive customer service at all times, assisting staff in resolving issues.
- Policies and Procedures: Enforce departmental policies, practices, procedures, and work rules in accordance with approved department and hospital policies.
- Performance Monitoring: Monitor daily activity and completion of performance and metric reports.
Requirements
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: 4 years of experience in a medical facility, health insurance, or related area; 5 years of experience in Patient Access preferred.
- Skills: Excellent interpersonal and organizational skills; demonstrated leadership abilities; thorough knowledge of computer systems in Healthcare Information System.
