Patient Advocate Representative - University

JOB SUMMARY

Responsible for evaluating Financial Assistance application packets submitted for charity care recommendation. Accountable for performing timely follow up on patient accounts designated as potential charity care to assess patients’ financial status for charity and/or indigent care classification.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Evaluates documentation to approve or deny charity and indigent care for compliance to Conifer policies. Analyzes and assesses tax returns, income verifications, bank statements, living expenses, etc.
• Completes application packets recommending or denying Conifer Charity or Indigent Care including calculation of income/expense and outstanding debt and preparation of summary sheet.
• Contacts patients to obtain required verifications and other financial documentation to evaluate for Conifer Charity and Indigent Care.
• Keeps accurate logs of accounts approved or denied for financial assistance.

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic Microsoft Office (Word, Excel)
• Basic knowledge of government programs
• Intermediate analytical and mathematical skills
• Intermediate writing skills
• Ability to prioritize and manage multiple tasks with efficiency

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent; 4 year college degree in Healthcare Administration, Business or related area or preferred
• Bilingual preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work in sitting position, use computer and answer telephone
• Ability to lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office Work Environment

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!