What are the responsibilities and job description for the Automotive Service Advisor - Newton position at Conklin Cars?
Job Description
The Service Advisor manages communications for service/repair activities and acts as a liaison between customers and the technicians. Acting as one of the primary points-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Advisors ensure the customer is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.
Responsibilities
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Learns from mentors, supervisors, and all other team members to refine/grow skills
- Performs other duties as assigned
Qualifications
- High school diploma or GED preferred
- Post-secondary automotive training or equivalent work experience
- One year of dealer-level or large facility experience preferred
- Automotive mechanical/electrical knowledge helpful
- Unrestricted driver's license and clean driving record
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Basic computer and internet skills
Company Description
Want to work for a company that invests in its employees? Ask about our competitive salaries and training & development program
Want to make a difference in your community? Ask about our community engagement initiative
We are more than a business in the community - we are part of the community. With over 80 years of family-owned experience in the automotive industry, we work hard to consistently deliver exceptional service focused on our customers for the entire life of each vehicle.
We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Conklin Automotive is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, age, national origin, ancestry, disability, or veteran status.
Benefits
- 401(k) with Company Match
- Paid Vacation
- Paid Holidays
- Paid Training
- Direct Deposit
- Sponsored Healthcare
