What are the responsibilities and job description for the Sales Support Specialist position at Conklin Office Furniture?
We are seeking an experienced Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our account managers and effectively responding to customer and prospect queries.
The ideal candidate should possess experience in sales and customer service, an interest in the furniture industry is desirable however, full training will be given. Strong teamwork and interpersonal skills are essential for success in this role along with organization and time management skills for ever changing priorities in this fast-paced position.
By utilizing your expertise, you will contribute to the development and maintenance of positive customer interaction, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall success of our environmental impact with sustainable office furniture solutions.
Responsibilities for Sales Support Specialist
- Maintain a cheerful attitude while handling inbound calls and addressing customer or sales team needs
- Answer customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
- Support sales staff by completing and processing orders and keeping the staff informed of any issues with delivery
- Establish positive communication and liaise regularly with departments affecting the sales outcome.
- Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request
- Tracking orders and investigating shipping delays for customers waiting on products
- Updating customer records with new contact details and notes on support interactions
- Detail-oriented and ability to multi-task
